Call Centre Associate with Danish, German, Dutch or Finnish and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a well-established giant, operating worldwide in a variety of fields.
We are on a search for adaptable, team-oriented and eager-to-help people for the role of Call
Centre Associate with Danish, German, Dutch or Finnish and English – FTE or PTE.

Essential Duties and Responsibilities:
* Helping the customers with any issues and questions they might have via tickets or calls;
* Offering support, listening closely and trying to come up with the answer or solution;
* Guiding customers through the process and striving to provide a happy experience;
* Taking note of issue trends and frequent questions and informing your team-leader about it;
* Supporting and maintaining a good working atmosphere by acting as a part of your team.

Requirements:
* Fluency in Danish, German, Dutch or Finnish and English language;
* Good listener and conversationalist, able to adapt to various types of customer profiles;
* Determined to learn, improve and be of service;
* Familiarity with iOS and Android OS features;
* Team-oriented and ready to help others and act as a part of the team.

Our client offers:
* In-depth training and career growth opportunities;
* Additional health insurance and a fully paid annual leave;
* Attractive compensation for your efforts and a stable job;
* Flexible working hours organized in shifts (PTE option available);
* Stimulating and encouraging work environment and modern and cozy work pace.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CCADGDFE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)