Support Centre Representative with German, Slovak or Czech and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company known world-wide for their quality products and services.
We are looking for reliable, communicative and adaptable individuals for the role of Support
Centre Representative with German, Slovak or Czech and English – Work from Home.

Essential Duties and Responsibilities:
* Informing customers of company’s newest products and services;
* Dealing with customers issues via various media channels;
* Approaching work case-by-case and guiding customers through the issue-solving process;
* Striving to achieve customer satisfaction by providing a high-quality service;
* Noting detailed information about every interaction for future reference;
* Helping and supporting colleagues and acting as a part of the team.

Requirements:
* Great command of German, Slovak or Czech and English language;
* Skilled communicator, able to adapt and handle different customer profiles;
* Available to work on shifts and in an ever-changing work environment;
* PC literate, interested in technology and motivated to help;
* Experience in a similar role is an advantage but it is not required;
* Reliable, able to organize and prioritize tasks in order to meet set deadlines.

Our client offers:
* Full-time job in a fully remote position with working time organized in shifts;
* Detailed onboarding and access to company’s internal training and development programs;
* Attractive salary, complimented by social benefits package and a paid annual leave;
* Career growth and development opportunities;
* An exciting working environment that rewards personal commitment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_SCRGSCE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)