Senior Technical Application Support Engineer 2nd level

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About Us
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

Position Title: Senior Technical Application Support Engineer 2nd level
What you’ll be doing?
Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery teams.
Ensuring systems are available and performing in line with requirements.
Investigating complex production issues, recreating problems, and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
Delivering fully tested and documented resolutions of incidents
Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales
Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience
Addressing negative client feed and putting in action plans to address and prevent re-occurrence.
Identifying and escalating risks and issues to management and regional delivery teams.

What you’ll bring?
Degree or equivalent standard, with a high numeric content e.g., Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology
Strong experience in the field of application/customer support
Advanced knowledge and/or experience of applications running on Windows Server, Linux and Cloud technologies (e.g., AWS), monitoring and troubleshooting.
Fluency in English both written and verbal
Thorough knowledge of software configuration
Understanding of ITIL terminology on a high level and the ability to work in an ITIL focused environment
Excellent communication skills, including proficiency in writing reports and presenting technical work
An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
Common sense/logical approach to incident resolution
Deep knowledge of SQL
Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
Strong knowledge of Apache Tomcat, IIS
Ability to work autonomously on incident and problem resolution

Why us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives.

As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What are you waiting for? Apply now to discover the unexpected. We can’t wait to hear from you.

To find out what it’s really like to work with us, search #UniquelyExperian and #ExperianLife on social media.