First Line Technical Support Agent with German, French, Spanish, Italian and English

Astrea was founded in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company that offers complex and strategic IT solutions – we are
looking for First Line Technical Support Agent with German, French, Spanish, Italian and English.

Core Duties and Responsibilities:
* Process client inquiries regarding hardware and software issues;
* Request detailed information from every client in order to identify the issue;
* Perform diagnosis of the product and suggest solutions;
* Escalate cases to higher tier support engineers whenever necessary;
* Follow up with clients and ensure a high level of customer service;
* Provide regular reports to the respective team manager.

Requirements:
* Fluency in German, French, Spanish, Italian and English;
* Experience handling customer support for software products/services or Technical education with competencies in:
* ISP Technical Support (Multi skills in Technical, Billing and other Support Areas);
* Basic Networking and Routers (Knowledge of Router UI, Functionality and Troubleshooting);
* Troubleshooting and Probing (Able to systematically diagnose the problem, map out action plans and drive issue resolution);
* Comprehension (Applies to making judgment and recommendations and learning pace);
* Excellent Communication (Good Listening Skills with ability to relate to customer through proper verbiage and empathy).
* Previous experience in BPO environment - at least 6 months;
* Technical background would be considered an advantage;
* Goal-oriented personality;
* Excellent problem solving skills.

Our client’s offer:
* Fully remote recruitment process;
* Attractive salary;
* Rotating working shifts;
* Additional benefits;
* Outstanding training programs;
* Great leadership;
* Friendly working environment and career growth.

If you are interested, challenged and convinced you are the right candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. SM_FLTSA)

Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)