Change Manager
Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 43 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

Job Description

The person on the role will work within the EMEA CSDA Customer Services Organisation, with a key focus on ensuring Change Management is seen within business as being an enabler of change and value, as opposed to an inhibitor. The Change Manager must be a committed, pro-active and self-motivated individual with a strong operations management background, highly organised approach, and experience of delivering results within agreed targets.

You're probably wondering what you'll be doing:

· Proactiveness and effective management of the change lifecycle, ensuring minimal business impact and initiating escalation procedures as appropriate;
· Chairing the Change Advisory Board (CAB). Making informed decisions that enable changes to be approved or rejected based upon facts presented;
· Understanding and appreciating the business and/or technical impact of change on the business;
· Ensuring that client / business queries are dealt effectively in a reliable and efficient manner;
· Creating management reports within agreed timeframes;
· Communicating change schedules and other notifications using the most appropriate method to ensure message is understood;
· Working closely with teams to share knowledge and identify opportunities for improvements;
· Ensuring the reporting of changes are transparent;
· Overseeing that facts presented at CAB are an accurate reflection of the proposed change. Challenging where there is not the case.


We look for you to bring:

· Background in service operations and customer facing roles, with Change and/or Transition Management experience;
· Resilience with ability to facilitating cross team activities and driving successful change implementation;
· Exceptional communication and planning skills;
· Ability to chair and manage discussions, challenging where appropriate;
· Management report writing skills;
· Attention to detail;
· Experience of working across multiple countries and cultures;
· Educated to degree level or similar;
· ITIL v3 Intermediate - Service Transition qualification (will be considered as an advantage).

Additional Information

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

What you will get:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
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ИТ и Компютърни специалисти
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Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
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