Technical Solutions Consultant

Are you a customer-focused professional with a passion for providing exceptional support and strong attention to detail? Do you have a background in compliance and experience in a similar role? If so, we want to hear from you!

RESPONSIBILITIES:
Take lead responsibility for the delivery of customer migration to ITSM ServiceNow.
Gather customer’s data, consolidate it in a proper template, validate for accuracy with Account, Team, and load it to ITSM ServiceNow.
Review data import logs and address issues as required.
Establish integration to our client's ordering system for automatic sync of new Set up.
Set up dashboard reports for asset management purposes.
Validate loaded data and conduct User Acceptance Testing with involved parties.
Transfer knowledge to Account Team on how to maintain their data in the system.
Prepare an onboarding completion document after finalizing a project.
Update the team’s project tracker tool.
Provide weekly status reports on assigned projects.
Supervise and assists junior/L2 peers as required.
Act as Subject Matter Expert on ITSM ServiceNow migrations related to Contract Billing Automation projects.

EDUCATION AND EXPERIENCE:
Experience with large data manipulation in MS Excel (use of formulas, pivot tables, .etc).
4+ years of work experience in similar roles.
Bachelor’s degree in analytics engineering-related area (Data Science, Computer Engineering, Computer Science, Information Systems, or a related discipline).
ServiceNow administrator experience is a plus.
ITIL certification is a plus.

KNOWLEDGE AND SKILLS:
Solid problem-solving and analytical skills; able to quickly digest any issue/problem encountered and recommend an appropriate solution.
Ability to learn quickly.
Strong analytical skills.
Strong attention to detail and technicalities.
Strong English communication skills (written & verbal).
Being familiar with Agile project management concepts is a plus.
Able to communicate in Spanish (written & verbal) is a plus.
We offer a competitive salary and the opportunity to work with a dynamic and diverse team of professionals. If you are looking for an exciting new challenge, apply today by submitting your detailed CV!

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without discrimination based on gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed, and shortlisted candidates will be invited for an interview.
Manpower Bulgaria has License № 382/29.11.2021 for providing human resources services