Infrastructure Sr. Expert Support Engineer
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an Senior Infrastructure Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!

Senior Infrastructure Expert Support Engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of hyper convergent storage and compute clusters. The clusters are built on Acronis technology and provide backup and disaster recovery features for public or private cloud deployments. Senior Infrastructure Expert Support Engineer role provides an opportunity to practice technical skills with Linux, network, storage, cloud, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the evolution of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.


Become a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure and managing complex environments during failover and failback operations
Troubleshoot and resolve various technical incidents for Acronis customers and partners
Build and maintain strong relationships with customers and partners
Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues
Training and mentoring junior team members by sharing technical expertise and best communication practices
Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products

Fluent English (both written and verbal). Additional languages are a plus
Advanced technical expertise in:
Linux OS - advanced hands-on experience with administration and troubleshooting of various Linux OS flavors (Red Hat Certified System Administrator as a baseline)
Networks – traffic inspection, routing and bandwidth analysis; experience with setup of services like DHCP, DNS, L2TP/IPSEC/Open VPN including high availability configurations
Private Cloud - deploying and managing any of various enterprise-grade virtualization and/or container solutions such as, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, Kubernetes
Good communication skills and customer service focus
Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues
Would be considered plus if you have:

Windows OS - administration and troubleshooting skills
Public Cloud – management and troubleshooting of public cloud solutions like Google, Amazon, Azure
Business applications - deployment and troubleshooting of Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp
*Please submit your resume and application in English


Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.


Competitive Benefits

Employee recognition program – CyberDragon Award
Employee referral bonus program
Hybrid and flexible working mode
25 days paid annual leave
Supplementary health insurance for employees and family members, including dental treatment
Childbirth bonus
Monthly sports card for employees and family members
Monthly public transport card
Office Benefits

Convenient and modern office location in the Building of the year including office massage and game rooms
Free parking for cars, bikes and bicycles
Free lunch vouchers
Parties, team-buildings and birthday compliments
Professional Development

Global mentorship program
In-house training and professional development activities
Certification courses
Participation in conferences and seminars
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

ИТ и Компютърни специалисти
Софтуер/ Разработка и поддръжка
Населено място:
Гр. София
гр. София, ул. Сан Стефано 22, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Acronis може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

Оферти от категорията

Оферти от работодателя
На работа с
    Сайтът предлага лесен и бърз достъп до близо 282 242 автобиографии и 44 124 работодатели. Чрез по-добрите менюта за работа, както и с повечето функции, които предлага, Rabota.bg доближава Работодатели и Кандидати като улеснява връзката между тях.