Service Acceptance &Onboarding Manager
Company Description
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description
Value Focused

· Transition planning and support for managing handover from Delivery to Support

· Manage and execute service transition up stream (from service design) for new and changes to existing service; understand and follow current procedures

· Manage stakeholders’ expectations by defining and publishing success criteria and ensure all parties are ready to accept a service

· Identify and manage risks and issues as appropriate

· Update relevant tools to provide acceptance for each phase, including submission of required artefacts

· Chair project review meetings with key stakeholders and maintain accurate records


· Regular updates given to key stakeholders on progress/status of an ongoing Delivery project

· Identifying additional acceptance criteria relevant at project level which is not defined in existing templates, to ensure successful transition of projects

· Encourage effective communication/knowledge sharing for risk mitigation and prevention across different work streams


· Work closely with EMEA PMO and Project Delivery Teams to ensure compliance through each project milestone

· Produce accurate reporting for Management analysis

· Articulate Service Transition procedures, providing sound reasoning and overall benefits

· Build and maintain working relationships with teams that interact with Service Transition, ensuring all parties operate to agreed roles/responsibilities (with or without OLA’s) during Service Transition from Delivery into Support

Continuously Improve

· Identify improvement opportunities including – new tool usage, stakeholder management processes, governance methodologies

· Regularly review operating procedures and current state of operations in order to identify improvements

· Drive the recording of Lessons Learnt and best practice sharing post Service Transition project closure

· Contribute to the continual service improvement of the service acceptance process, feeding back to Stakeholder groups such as PPMC & Solutions


· Ensure compliance to Experian global and EMEA policies, i.e. security and data compliance

Ensure successful deployments into production and clear mitigation plans for raised risk


· Background in service operations with Service Transition planning and support

· Focus on the Client experience, minimizing disruption and delivering the best for our Clients and the Organisation

· Motivation to drive projects through Service Transition to ensure delivery and initiatives introducing service change achieve agreed set of acceptance criteria

· Demonstrable record in driving change and process efficiencies in Service Transition

· Excellent planning, communication and negotiation skills


· Experience of working across multiple countries and cultures

· Educated to degree level or similar

· ITIL v3 Foundation qualification

Experience of working in various operational roles

Additional Information
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
Opportunity for Flexible working hours and Home Office
Experian Careers - Creating a better tomorrow together
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

ИТ и Компютърни специалисти
Aдминистративна дейност и продажби
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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