Менпауър България ООД

Technical Support Engineer - Level 2

Manpower Bulgaria is a world leader in the staffing industry, providing work-force management, services, and IT solutions for 70 years in more than 80 countries. Manpower provides a range of staffing solutions, engagement, and consulting services worldwide. We are currently helping one of our partners find talent for the position of second level Technical Support Engineer.

The company is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, they operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as bwin, Sportingbet, Partypoker, Ladbrokes and Coral.


The Technical Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the company desktop and associated infrastructure at his / her local site/s and for remote employees.

Provide site specific and remote IT service support focusing on the IT workplace and associated infrastructure
Prioritization of VIP support and associated requests
Prioritization of support for business critical departments and associated requests
Adhere to agreed operational processes
Monitor and report on the progress of local and global IT projects
Asset management for Desktop, Laptop and other Mobile devices
Software license management for supported applications
Procurement of locally required hardware and software
Documentation and Knowledge Base articles creation for procedural and troubleshooting
Implement and Support global projects
Interaction with internal customers, external service providers, internal IT teams and business departments.
Contribute to the workplace improvement process and engage in continuous improvement at the local site
Use internal tools for management of planned and unplanned support work

Minimum 2 years of relevant support experience in one of the following areas:
Microsoft products, including Active Directory, Teams, O365 and SCCM
Cloud services, O365, Azure
Windows OS, MAC OSX and Applications
Desktop Deployment, application packaging and deployment
Networking technologies, LAN, TCPIP, DNS etc.
Strong IT service support experience in a large corporate environment
Strong problem solving and analytical skills
Excellent written and oral communication skills with a strong service focus
Driven, robust, self-motivated, delivery focused, able to withstand pressure, and to challenge and be challenged
Understanding of OS X Server, Open Directory and Mac administration in a corporate environment
Working knowledge of VoIP and H323
Experience with mobile technologies
Good working knowledge of virtualisation technologies and management
ITIL certification, ideally with a service desk, incident and problem management focus
Experience and knowledge of Lean methodologies and practices
ACTC or ACSP accreditation

Competitive remuneration package.
25 days annual leave.
Social benefits: personal health insurance, dental allowance, sport activities, food vouchers.
Probono activities.
Opportunity to join a team of great professionals.
Dynamic and friendly work environment.
Team building activities.
ManpowerGroup is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудово възнаграждение:
От 2600 до 3300 лева на месец

ИТ и Компютърни специалисти
Населено място:
Гр. София
гр.София, ул.Никола Мирчев №33
Менпауър България ООД
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за Менпауър България ООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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