Cyber Protect Expert Engineer with German
Acronis has pioneered the new IT discipline of Cyber Protection, which combines data protection and cybersecurity into a unique and integrated approach. The Acronis Cyber Protect solution is a ground-breaking approach with innovative technology that is revolutionizing the industry as we know it. Acronis is entering an exciting phase of rapid-growth and expansion, and has recently received a $250 million dollar investment from CVC Capital Partners, bringing our total valuation to more than $2.5 billion. So we are looking for more talented and hard-working individuals who are ready for a new challenge and will join us on our mission to protect the digital world!

We are seeking a Expert Support Engineer to fill the position that offers an opportunity to become an expert engineer in troubleshooting Acronis‘ world-class software solutions and gain strong Cybersecurity expertise. We expect all of our Expert Support Engineer‘s to deliver excellence in both technical expertise and customer service. They will also work closely with other internal teams to ensure Acronis is delivering the best products and services possible. Our Support Engineers are responsible for software troubleshooting as well as cybersecurity, providing service related to data protection, threat prevention and forensics. Acronis’ product lineup offers a full set of cyber-protection, aimed to protect all data, applications and systems. The unique integration of backup, disaster recovery, cybersecurity, and endpoint management in one solution, available both in Cloud and on customer’s premises. We are looking for an experienced Cyber Protection Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Cyber Protection Engineer will serve as the last line of support for our partners and customers and will focus on troubleshooting the more complex issues escalated by other support teams.

We are looking for the next member of our “A-Team.” Are you a highly-motivated individual who thrives in a fast-paced and high-volume work environment? Do you possess a positive can-do, never-give-up attitude? Do you play nice with others on a team? Are you ready to make an impact?


Manage a wide scope of solutions, which includes troubleshooting end-point components, security features, environment-related problems, management components both in Acronis Cloud and on customers’ premises.
Troubleshoot and resolve various technical incidents for Acronis‘ corporate customers and partners across various software, networking, and hardware environments.
Build and maintain strong relationships with customers and partners.
Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.
Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.
Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products.
Maintain deep knowledge of Acronis‘ operations and products to support customer requests in the best possible way.
Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).


2+ years of experience in an L2-L3 technical support or system administrator role.
Technical skills must include:
Windows Server- gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer.
Linux/UNIX– basic Linux knowledge and ability to use shell commands.
Networking– Packet, performance, routing, connectivity analysis and troubleshooting skills.
Virtualization expertise- deploying and managing at least one of various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo.
Good communication skills and customer service focus.
Fluent English (both written and verbal) is mandatory. Additional languages are a plus.
Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.


Linux/UNIX- application and configuration management, CLI power user
Coud/AWS/Azure – Experience working with Cloud solutions or in Cloud software Support Team
Business applications- MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp
Security expertise – Knowledge of Cyber Security threats assessment and mitigation (black-box/grey-box/white-box testing, patch management, malware detection

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Изисквания към кандидата

Езикови познания:
Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
гр. София, ул. Сан Стефано 22, ет. 3
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Acronis може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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