Ай Би Ем България ЕООД

AIX engineer with French & English for EMEA
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Our Center:
The Client Innovation Center is the newest and largest IBM center in Sofia, Bulgaria. It is a hub of global importance for the company, providing end-to-end IT services, including network management, server systems operations, maintenance and monitoring of computer hardware and software covering some of the biggest world markets – US, Canada, Europe, Australia and New Zealand.

At IBM you will have the opportunity to communicate with global teams who have different responsibilities, interests and knowledge. Here you will be placed in a dynamic environment, where you will be given the opportunity to raise your technical skills and become part of the IBM Systems Team.

You will be required to work and close out problem records on a daily basis both for internal and external customers.

You will participate in a problem management assignment queue and be given work on a round robin basis.

Your work will consist of contacting customers and working both with them and with any available internal resources (problem management database, technotes, internal testing) to resolve technical problems they are having.

Once assigned a case, you will act as the primary point of contact, from start to finish, until the problem is resolved. This job requires excellent communication skills that will enable you to work successfully with customers, technical specialists, internal resources and members of different organizations.

You will be required to follow workflow processes and document your work very clearly. Email and phone etiquette is a must.

A person interested in this role will have key responsibilities to become a worldwide technical expert in one or more components of AIX(such as networking, file systems, Kernel, Virtualization … ), become an effective communication channel between IBM clients and IBM management and collaborate with the best experts in IBM support teams to resolve critical customer problems.
The skills required for this position span communication skills, situation management skills, and technical abilities.

Required Technical and Professional Expertise

Technical skills:
The technical skills required for this position include, but are not limited to background with:
AIX (or UNIX / Linux) operating system; AIX (or UNIX / Linux) networking, file systems, security and administration; Previous experience in technical support;

Language skills:

Fluency in English is a must
Fluent French language
Personal skills:

Excellent communication skills (both verbal and written)
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Strong customer driven focus
Good presentation skills
Relevant field, ideally in Information Technology or Computer Sciences

Working experience:
At least 1 years experience working in the area of Customer support

Preferred Technical and Professional Expertise

C and UNIX / Linux shell script programming;

Working knowledge of common administration and debugging tools;

Additional consideration for existing knowledge of IP Security (IP);

Additional consideration for existing knowledge of IBM support tools and processes
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
Ай Би Ем България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Ай Би Ем България ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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