Senior Program Director - Cloud Technologies
Company Description

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score and protect against identity theft.

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Experian is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

We are committed to building an inclusive culture and creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description

We are searching for a Senior Program Director who to be responsible for ensuring successful management of on-premise, hosted and Cloud/SaaS portfolio of software projects though an integrated program management approach. The Programme Director ensures successful orchestration of multiple areas such as Go-to-market, Product Management, Development, Delivery and other readiness functions and workstreams.

As a Senior Program Director your primary goal is to deliver high levels of client success and operating efficiency through efficiently and effective executed, end-to-end, project and process improvement plans.

The Senior Programme Director is a key decision maker that actively works with Global and Regional technical advisers, development/delivery colleagues and/or other relevant stakeholders to identify and agree the best options, resolve issues throughout the programme and agree decisions without the need to escalate.

· Creating core process for SAAS enabled solutions, end to end from handover to presales and into delivery into support and feedback loops
· Designing and mapping the end-to-end processes that will be used to deliver Experian’s SaaS product portfolio and services. These processes will include, but not be limited to:
· Capturing and delivering requirements for Use Cases pre-launch (aligned to product roadmap)
· Capturing and delivering enhancements to Use Cases post-launch (aligned to product roadmap)
· Client Onboarding & Offboarding
· Client Transition
· Release Management
· Support Model
· Client Success
· Billing & Invoicing
· Taking high-level process definitions down to a level of detail that will enable functional job descriptions, procedures and systems to be written/designed and tested
· Building an in-depth understanding of SaaS processes as they cross workstreams, global and regional functions covering sales/presales activities, client onboarding, system activation and service management, platform performance and billing
· Creating the supporting process collateral (process charts, improvement opportunities, templates) and making sure this is well organised and accessible to all functions and SaaS workstream owners.
· Selecting and implementing/refining process tools to maximise operational efficiency and effectiveness
· Setting up process metrics and monitoring. Including value analysis, a hand-off analysis, a cycle time analysis, a process yield analysis and an assessment of customer value
· Manage a programme of activity around innovation roadmap delivery, with iterative (pilot, prove, fail, improve cycles) development & deployment of game-changing capabilities across the Delivery organisation
· Delivery of complex Program related projects per agreed time / budget / scope / quality / change control criteria
· Defining, sourcing and managing the necessary resources to complete these projects, making timely changes where necessary to achieve project objectives
· Ensuring the development of accurate project plans and budgets
· Oversee a programme of product delivery readiness activities, focussed on core go to market population
· Ensure there is a complimentary cycle of engaging and effective communications to support the programme of work
· Oversee a programme of product delivery readiness activities, focussed on core go to market population
· Ensure there is a complimentary cycle of engaging and effective communications to support the programme of work
· Communicate effectively to the Global and Regional stakeholders at technical and CxO levels
· Working closely with other managers and Leaders within the group to help, guide and have input into project and process reviews and regular team meetings


· Proven experience of working in a global and matrixed environment and having previously led a global/virtual team both directly and through influence capacity
· Previous experience in B2B enterprise software or data analytics for clients, and experience in regulated industries such as banking / credit sector would be an advantage
· Experience of leading process improvement, using agile methodologies and rapid prototyping, across large and complex enterprise-wide integration solutions is required
· Knowledge of B2B software configuration delivery and SaaS delivery models
· Will be able to lead or support the creation of business cases and securing investment to drive Program success or related process improvement activities
· Ability to build, manage and maintain long-term relationships with key stakeholders, ensuring they have all the relevant information available
· Excellent written and oral communication and influencing skills, with the ability to present integrated Program management opportunities, progress and risk management effectively in English
· Capacity to pro-actively transfer knowledge, train and mentor other resources in the company
· Ability to motivate and engage a global team
· Organisational and time management skills
· Agile, Lean and SDLC/DevOps knowledge and related technologies is required
· Proven ability defining and executing on the Programme's purpose and direction in terms of vision, mission, values and objectives
· Ability to encourage innovation & deliver/fail fast in a proof-of-concept driven environment
· Strong understanding and application of Program and Project Management competencies including stakeholder management, contractuals, scope, schedule, costs, quality, communications, risk, procurement, and integration
· Strong understanding and application of change management competencies
· Strong ability to manage relationships whilst maintaining trusted relationship with team and peers Effective leadership, coordination, motivation, negotiation and dispute resolution skills
· Ability to influence and build productive relationships with key programme stakeholders (both internal and external)
· Financial literacy to forecast and manage programme & project budgets
· Experience of project governance against improved project delivery lifecycle processes and escalated risk mitigation and issue resolution

Additional Information

We offer:
· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, fun and quality recreation time
· Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
· Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
· Opportunity for Flexible working hours and Home Office

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Interested to find out more about our Experian Bulgaria team, review our candidate book by following the link: https://view.pagetiger.com/experian-bulgaria-candidate-book/experian-bulgaria-candidate-book-2020
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

ИТ и Компютърни специалисти
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
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