Ай Би Ем България ЕООД

Application Support Specialist
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.
We’re looking for Application System Support Specialist with English who are eager to learn and have client-first mindset to join fast-growing multi-vendor support team. In this role you will be delivering world-class customer experience and will be working on flexible working hours with shift rotation.

As an Application System Support Specialist, you will be responsible for:
• Providing technical support in English;
• Identifying clients’ problems and propose solutions;
• Focusing on customer expectations and satisfaction;
• Collaborating with other team members to provide high-quality support.
If you have:
• Fluent oral and written language skills in English;
• Excellent customer and communication skills
• Willingness to develop in a technical role
• Good computer skills (Windows OS, Outlook, MS Office, etc.)
• Analytical troubleshooting skills will be an advantage
Our offer:
• Additional health coverage
• Special offers and discounts
• Sport cards
• Competitive remuneration package
• Employee Assistance Program
• Flexible working hours
IBM’s Client Innovation Center is an excellent opportunity to boost your career and the position Application System Support Specialist as an entry level role provides an excellent opportunity to build the knowledge and experience supporting your career aspirations.

Required Technical and Professional Expertise
• Excellent Soft skills to build customer rapport for an effectively controlled interaction
• At least 6 months of experience in customer support role
• Excellent command of spoken and written English (B2-C2 level)
• Basic knowledge on computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers
• Demonstrates strong ownership of the issue and works well with other organizations taking accountability
• Ability to work with guidelines rather than step by step instructions
• An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly
• Basic Knowledge of Software/App support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes

Preferred Technical and Professional Expertise
• Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall, etc.
• Experience in technical customer support role will be considered as advantage
• Good planning and organization skills
• Any Networking background as well as certification is a plus
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

ИТ и Компютърни специалисти
Населено място:
Гр. София
Ай Би Ем България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Ай Би Ем България ЕООД може да получите ТУК
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