Обява
Ай Би Ем България ЕООД

Hardware Remote Technical Support Engineer with Dutch and English
Описание
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Your Role:
We are looking to hire Technical Support Specialist with client-first mind set. In this role you will be responsible to receive and record incident related information, provide remote technical support assistance to clients and IBM technical personnel on x86 server products in high availability product environments.
Your Responsibilities:

Perform Problem Determination (PD) and root cause identification while focusing on positive client experience.
Provide remote troubleshooting and analysis assistance for installations, usage, and configuration related questions.
Respond to escalated customer calls, complaints, questions, and queries.
Participate in standby rotation as part of 24/7 coverage.
#GTSBGHR21

Required Technical and Professional Expertise

Technical support experience in Network/Server support environment
Customer first mind set with high sense of ownership
Ability to work individually and as part of wider team
Fluent Dutch language in speaking and writing
Fluent English language in speaking and writing
Analytical and Problem-solving skills, “think out of the box” mind set
Ability to use clear/good judgement

Preferred Technical and Professional Expertise

Extended Knowledge of x86 Server Environment is considered as an advantage (DELL, HP, Lenovo).
Knowledge or understanding Data Center Storage (Unified Storage, Storage-Area Network, Direct-Attached Storage) is considered as an advantage.
Previous experience in a client facing, system administrator role or similar position is considered as an advantage.
Изисквания към кандидата
Образование: Средно

Езикови познания:
Английски език, Холандски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Категория:
ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Държава:
България
Населено място:
Гр. София
Адрес:
бул. ДРАГАН ЦАНКОВ 36
Дата:
21.Април.2021
Организация:
Ай Би Ем България ЕООД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Ай Би Ем България ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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