Ай Би Ем България ЕООД

Senior SERVER Remote Technical Support Engineer- София
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

The Multi-Vendor Services Server Team is expanding, and we are looking to hire Server Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi- Vendor Server Remote Engineer in this job role will have expertise in various multi-vendor server technologies and access to specialized education for variety of server products (both remote & hands-on).

As part of the job, the Senior Server Remote Engineer would have the following responsibilities:

Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
Use specialized diagnostic tools to isolate complex client problems.
Interpret online manuals and available documentation aiming faster issue resolution.
Collaborate closely with higher level support teams to drive fixes on complex and critical issues.
Provide real time assistance to field technicians to resolve critical client technical issues.
Follow established processes for effective management of support incidents.
Demonstrate proficiency in the supported hardware platforms by maintaining applicable technical certifications.
Demonstrating soft and technical skills that contributes to client satisfaction.
Adhere to the set working schedule (organized in 3 shifts during weekdays, supporting 24x7 shift operations during weekends and public holidays, and on-call coverage).

Required Professional and Technical Expertise:
Bachelor's Degree (or equivalent) in Computer science or similar technical field or demonstrated equivalent Experience
At least 3 year of experience in a senior technical support role – Remote support
Experience in customer facing roles
Excellent command of spoken and written English
Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set right expectations
Troubleshooting and analytical thinking skills to identify and resolve problems
Customer-first mindset with high sense of ownership
Ability to quickly learn and absorb new concepts, terms, and vocabulary
Ability to research and self-study to find solutions to unknown issues and generally improve oneself

Preferred Professional and Technical Expertise :
Experience with x86/Unix HW and OSs and virtualization technologies (Unix knowledge is a definitive plus)
Basic knowledge of networking concepts.
Experience providing technical hardware support or administration for server products with focus on the following OEMs: HPE, Oracle, Dell, Fujitsu, etc.
Good command of spoken and written French, German, Italian, Spanish or Dutch languages will be considered as a great advantage.

We offer:

• Company covered certification
• Access to both IBM and partnering vendor's trainings
• Opportunities to grow inside that company – both vertically and horizontally
• Competitive salary
• Flexible working hours
• Social benefits for our team members
• Corporate Discounts

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
Ай Би Ем България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
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