Customer Success Manager with German - София
Sutherland is looking for an educator and customer partner who is passionate about technology to help drive the adoption of cloud services. Our target audience is existing customers with current subscriptions who need help utilizing and maximizing their solutions. The environment is success focused, team-oriented and laser focused on Experiences that Matter to our set of global organizations.

Thi is a great time to join a dynamic and energetic environment which fosters career development and mentorship with a focus on; leadership training, education, workshops, and coaching for all employees.

Job Description:

Our Customer Success Managers serve as the owner of the post-sales customer relationship focused on driving onboarding, adoption and education of the solution offering.

You will be comfortable owning a portfolio of accounts and leveraging technology to properly connect with all customers through direct channels (phone calls or chat), indirect channels (emails or application messaging), and automation (using the CRM to connect automatically with your customers).

Our most successful candidates will have:

• 1 to 3 years of direct and demonstrated customer success experience.
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness across multiple teams.
• Solution-oriented mindset to understand and solve complex customer issues.
• Experience and comfort in interacting with and influencing customer landscapes.
• Strong communication skills – written and verbal – with an understanding of situational best practices.
• Excellent presentation skills.
• Strong command of MS Office Apps: PowerPoint, Excel, Outlook
The following would be considered as advantage:

• Experience with VoIP and collaboration technologies (like WebEx, Xoom, MS Office, Lync, etc) and terminology including SIP, RTP, QoS, COS, and codecs preferred
• Experience with subscription and SaaS business models
• Excellent verbal and written German and English
You will get to enjoy:

• A very competitive salary
• Attractive performance incentives
• Top-notch training
• Unique social benefits package which includes additional health insurance, life insurance, food vouchers, gift vouchers, and Internet allowance
• Employee recognition programs
Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции, Служители

ИТ и Компютърни специалисти
Мениджмънт, бизнес развитие
Населено място:
Гр. София
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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