Ай Би Ем България ЕООД

Senior Cloud Application Support Engineer
IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

The scope of responsibilities assigned to the position:
• Support a product family of voice/video conferencing cloud applications, hybrid services and along with phone and conferencing end points connected to the cloud.
• Engage with the rest of the engineering team to influence the quality and serviceability of the products.
• Ensure that technical documentation (not included in the product documentation) that is needed by customers to effectively troubleshoot the product/solution is created and available for use.
• Innovate – Identify and work with BU to enhance tools, script automation, or other activities that will enable the support engineers to work more efficiently and speed accelerate issue identification and resolution.
• Participate in delivering and exceeding customer service level commitments.

Desired Skills:

• Passion and ability to learn and work in a multinational environment
• Ability to achieve goals with limited supervision
• Skilled understanding of:
• Networking – Routing Switching (TCP/QoS)
• Microsoft Solutions (Exchange, Active Directory, LDAP)
• Microsoft (IIS, SQL), VMWare, Linux, SSL Certs
• Strong working knowledge and support experience of Microsoft Office, Windows, Mac OS, iOS, Android OS.
• Telepresence (VCS Expressway, VCS controller, TMS, Conferencing, TPS)
• Protocols (SIP, RTP, DTMF, SAML, SMTP)
• Web Proxy
• Web API
• Mandatory CCNP certificate
• Help the customer to feel they are right by listening, showing empathy, even when the customer may be technically wrong.

Soft Competencies:

• Excellent verbal and written communication skills
• Excellent organizational skills
• Excellent analytical and problem solving skills
• Ability to provide leadership within a team environment
• Ability to produce high quality documentation
• Focused & Results orientated

We offer:

• One of the newest and most expensive tech labs in IBM Europe to enhance your work experience when troubleshooting technical scenarios
• Company covered certification – Cisco CCNA / CCNP / CCIE
• Access to both IBM and Cisco knowledge base
• Opportunities to grow inside that company – both vertically and horizontally
• Competitive salary
• Flexible working hours
• Social benefits for our team members
• Corporate Discounts

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

ИТ и Компютърни специалисти
Населено място:
Гр. София
Ай Би Ем България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Ай Би Ем България ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

Оферти от категорията

Оферти от работодателя
На работа с
    Сайтът предлага лесен и бърз достъп до близо 272 853 автобиографии и 42 724 работодатели. Чрез по-добрите менюта за работа, както и с повечето функции, които предлага, Rabota.bg доближава Работодатели и Кандидати като улеснява връзката между тях.