Coca-Cola Business Services Organization

IT Onsite Support Leader- София
IT Onsite Support Leader
As IT Onsite Support Leader you will be responsible for delivering the best-in-class IT Support to our corporate location in Sofia. You will be the first level of support for problems related to end-user devices (laptops, peripherals, desk phones, mobile phones, etc.), office IT infrastructure (LAN, wireless, printers, etc.) and meeting rooms setup, across our Corporate Service Center premises. You will play an important role in the daily upkeep of Coca-Cola Hellenic networks by finding solutions to problems as they occur.
You will benefit from a highly dynamic and innovative environment. You will have the chance to increase satisfaction with innovative ideas. It requires though much flexibility from your side, willingness to travel when required to other locations. No two days will be the same here. You will be challenged, you will be encouraged, and you will grow.

You will be responsible for problems related to end-user devices: HW and OS Support Lenovo, Mac, MS Surface; Mobile/Tablet Management & Support, Car Technology Solutions Support;
You will manage meeting rooms setup: Video Conference Support & Maintenance (Polycom), Internal & External Meeting Support, Coordination with Countries for Meetings & VIP support, Live Video Production from Green Room and Maintenance of the Room, Meeting Room Automation Maintenance, BoD Meetings Support;
You´ll be maintaining office IT infrastructure: Printing & Scanning Services, Uniying PBX Reception Console Support & Telephone Devices;
You will analyze Calls & SMC support, deploy & support Pilot Solutions;
You will implement software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required;
You will be responsible for Incidents/Changes track in SNOW;
You will be leading team of IT Onsite Support Specialists, managing and allocating team priorities;
You will be managing VIP IT Support;
You will be Budget Owner for PMO / Coin / BDG track.

Several years' experience in a similar role;
Strong experience with senior management clients & their requirements;
Experience managing and allocating workloads of technicians, and defining team priorities;
Experience mentoring and training direct reports;
Flexible approach to differing work tasks and fluctuating priorities;
Good knowledge of HW and OS Support Lenovo, Mac, MS Surface;
Knowledge of Assets Inventory;
Knowledge and experience in Vendor management;
Able to absorb and explain information clearly to others;
Experience in Video Shooting & Editing;
Proven ability to work in a multi-cultural environment;
Readiness to extend support hours when needed;
Degree in related discipline;
Fluent English - is a must.

Coca-Cola Hellenic is a unique family in Bulgaria comprised of bottling business, accounting, data management, HR & IT centers, delivering services to the CCH Group. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 600 million consumers by offering a choice of over 190 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 28 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
BSS is Business Solutions and Systems, a Central Function, meeting point where technology and processes are blended to create competitive advantage for our company - CCHBC. We are an international team of IT professionals, having 21 nationalities and 63% of them are based in Sofia. We strive to be a strategic business partner, accelerating value creation and cost optimization, and sustaining CCHBC as a supplier of choice through the fast delivery of simple, innovative and cost-effective solutions and services.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
ул. "Рачо Петков Казанджията" 8
Coca-Cola Business Services Organization
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Coca-Cola Business Services Organization може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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