Обява
UpSkill Ltd.

L2 Technical support specialists with English- София
Описание
Business Development Representative with Finnish, Dutch, Swedish, Turkish or Polish
Upskill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.

We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!

As a recruitment agency, we will provide you with multiple career opportunities and all the information about each one of them. We will answer all your questions in advance, will prepare you for the interviews ahead and will support you throughout the whole recruitment process.

Our current client is a leading global BPO company with well-established operations in Sofia. They are now expanding the team supporting one of their US software development accounts and therefore, we are looking for L2 Technical support specialists with English.

What will you do?

•Work with customers to resolve complex technical issues and maintain high customer satisfaction;
•Provide technical support via telephone, email or chat with SLA (service-level-agreement);
•Take ownership of technical issues and work with Tier 3 team to resolve more advanced issues when necessary;
•Document actions in tickets to effectively communicate information internally and to customers.

Requirements:

•Fluency in English - verbal and written;
•Customer orientation;
•Ability to work in 24x7 shifts;
•HTML / CSS knowledge;
•JavaScript / SQL knowledge;
•Application support hands-on experience;
•Knowledge of and experience with any other coding language is an advantage;
•Experience in customer service via chat or telephone;
•Familiarity with APIs is an advantage;
•Experience in a similar role in a SaaS or web company is an advantage.

The company offers:

•Highly competitive remuneration package;
•Fully remote recruiting process and the option to work from home during the current pandemic
•Initial and ongoing training;
•Comfy office building and work space;
•Multinational environment.


If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No. 2826. We will treat your application with full confidentiality!
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов безсрочен

Ниво в йерархията:
Експертен персонал без ръководни функции, Средно управленско ниво

Категория:
Бизнес /консултантски услуги
Държава:
България
Населено място:
Гр. София
Адрес:
София, ул. Йоан Екзарх 7
Дата:
18.Февруари.2021
Организация:
UpSkill Ltd.
Организация:
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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