TELUS International Europe

Voice Engineer
Description and Requirements


TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

The Global Engineering and Network team is responsible for the design and provisioning of Telus International’s infrastructure and virtual services.

The team works closely with Global Support, Local IT Help Desk, Transition and Transformation and Procurement teams to ensure the efficient, cost-effective delivery of high-quality services to both internal and external customers.

Your responsibilities:

Implementation, test and Standard changes for voice solutions
Incident Management responsibilities as part of the voice solution group
Planning of standard VOIP solutions
Technical approval of Changes and Requests for Voice related services
Technical point of contact from Global perspective for Bulgarian site
Pro-active diagnoses and fix of technical issues arising during development of new technologies affecting HW and SW phones, DC equipment and traffic routing
Pro-active escalation, follow-through and liaison with appropriate departments to resolve basic technical issues which may impact TI’s infrastructure
Applies ITIL methodology to the role and follows best practice standards and processes
Adheres to Telus International security policies and report incidents to the appropriate operations functions
Assists in the Continual Process Improvement (CPI) program as needed
Work on assigned projects as directed by senior management

Our requirements:

2 years of experience in deploying, configuring, managing VOIP services (Avaya, Cisco)
Extended understanding of VOIP services and infrastructure, good understanding of network and routing
Very good knowledge of telecom and hosting industry and understanding of standards
Excellent English language skills
Good technical knowledge and understanding of best practice standards and the practical implementation of processes to ensure repeatable quality work.
Professional, structured and proactive approach to projects and initiatives
Positive and approachable team player
Self-motivated with good organizational and communication skills
Analytical and problem solving skills
Calm and productive under pressure
Detail-oriented and organized approach to work
Efficient and productive with good time management skills
Proven ability to meet internal and external deadlines
We offer:

Stable job and career development opportunities
Great office at a top location
Attractive salary and additional incentives
Special discounts & offers (Food vouchers, Multisport cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, apply now! Send us your CV!

* Please note that only shortlisted candidates will be contacted.

Required Language(s)
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
гр. София 1784, бул. "Цариградксо шосе" 115 К, Хермес Бизнес Парк, сграда Б
TELUS International Europe
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за TELUS International Europe може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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