TELUS International Europe

Senior IT Designer
Description and Requirements

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

The Global Engineering and Network team is responsible for the design and provisioning of Telus International’s infrastructure and virtual services.

The team works closely with Global Support, Local IT Help Desk, Transition and Transformation and Procurement teams to ensure the efficient, cost-effective delivery of high-quality services to both internal and external customers.

Working closely with Project Management, Pre-sales and Operations teams, this role is a key player in ensuring the accurate translation of design specification to implementation and associated documentation.

Your responsibilities:

Prepare HLD (high-level technical design) with Pre-Sales
Effectively design solutions using the standard company products, evaluate non-standard requirements and propose solutions.
Prepare migration plans for customer services using best practices and company accepted methods
Analyze input requirements, define caveats, clearly and proactively communicate design change proposals to management and customers
Apply best practices and corporate accepted standards to achieve the input design requirements
Ability to operate across a range of platforms and technologies
Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact TI’s infrastructure
Applies ITIL methodology to the role and follows best practice standards and processes
Adheres to Telus International security policies and report incidents to the appropriate operations functions
Assists in the Continual Process Improvement (CPI) program as needed
Work on assigned projects as directed by senior management

Our requirements:

2+ years experience in pre/post sales/technical consultancy or platform engineering capacity
3+ years senior engineer lever experience in a IT/Telecoms/ISP environment
TOGAF Certification desirable
Technical understanding of virtual environments, to include experience and knowledge of:
mainstream operating systems
network security
cloud and virtualization technologies
DR/HA enabled solutions and technologies
Experience of working with internationally based customers and service providers
Depth of understanding of the processes and practices of Customer Support and Service Level Management. (ITIL, ETOM, MOF etc…) Certification is an advantage
Ability to understand and improve operational process & Procedure.
Proven track record of working within standards-based operations environments.
Fluent English is mandatory, another European language is an advantage
Ability to operate within an engineering and Senior Management environment
Good technical knowledge and understanding of best practice standards and the practical implementation of processes to ensure repeatable quality work.
High level of customer focus
Proven achiever with a desire to progress
Approachable team player, able to operate in a remote, matrix managed and multicultural environment
Open-mind to different approaches to service development and deployment
Able to work under pressure and to deadlines have a sense of priorities and urgency
Organisational skills, ability to maintain focus on details while switching between priorities
Highly solutions oriented and able to clearly articulate complex technical designs
Good communication and presentation skills, able to influence both senior management and engineers
Able to resolve problems within designs quickly, accurately and through to resolution/closure
Able to demonstrate a high level of trustworthiness

We offer:

Stable job and career development opportunities
Great office at a top location
Attractive salary and additional incentives
Special discounts & offers (Food vouchers, Multisport cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, apply now! Send us your CV!

* Please note that only shortlisted candidates will be contacted.

Required Language(s)
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит над 3 г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
гр. София 1784, бул. "Цариградксо шосе" 115 К, Хермес Бизнес Парк, сграда Б
TELUS International Europe
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за TELUS International Europe може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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