Customer Support Advisor with Czech and English- София

We're looking for a Customer Support Advisor with passion for technology to join our Team.

Our client offers the world’s most advanced self-learning post-purchase service platform to deliver great customer experience, providing Device Lifecycle Management Services for all devices that touch our daily lives.

So, what’s the role all about?
Answer inbound calls from customers, to provide guidance on creating a service request.
Assist customers to do basic troubleshooting for phone, watch and other devices.
Do outbound calls and timely follow up to customers to resolve their issues.
Resolve repair discrepancies / delays.
Look into part inquiries & product or liability issues.
Assign a ticket to respective team if they unable to resolve customer issue.

You are the one we’re looking for if you:
Are fluent in both Czech and English
Have basic technical exposure to multiple browser types, Microsoft products and smart devices.
Have excellent communication skills and ability to deal with multiple issues simultaneously.
Are able to identify and understand client needs and match their pace
Have the ability to present complex information in a simple way

What can you expect from us:
Standard working hours Monday – Friday
Competitive salary
Comprehensive initial training and onboarding
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)