Hewlett Packard Enterprise

DaaS (Device as a Service) Service Operations Manager with French and English
Job scope/summary:

The main role of the Service Operations Manager (SOM) is to support the services delivery of a custom or DaaS deal. The SOM will support directly the global services delivery team, typically the ADMs, by managing all of the back end operational processes & metrics between HP & the customer as well as HP & our delivery partners. Focus on scheduling & reporting but not limited to this area. Each custom or DaaS deal will have multiple service delivery towers and depending on size, scope, & complexity of the deal the project/program manager may cover multiple deals, one deal or even a few towers in one deal.

Job specifics/responsibilities:

· Manages the customer service delivery tower(s) (SDT) as defined by the SOW (Statement of Work)

· Track & monitor all SDT deliverables to ensure compliance to the SLAs (Service Level Agreement) as defined in the SOW and ensure data is shared & reviewed with the ADMs on a frequency as required by the deal structure. Included but not limited to HW Ordering & Delivery monitoring, Partner Delivery Scheduling & Metrics mgmt., Invoicing, SCDM mgmt., Deviation Mgmt., Reporting and Ad Hoc requests like stock mgmt. for example.

· Raise escalations to the ADM should a delivery partners performance deviate from meeting the required SLA or the customer fail to respect their duties in the SOW

· Manages project financials for respective SDT including P&L support for finance via available reporting tools. Focus is on gathering all necessary data to support invoicing.

· Assists with business development which may include but not limited to:

· Identifies and develops new opportunities on current project

· Supports qualification and opportunity assessment for small straightforward opportunities

· Acts as opportunity manager for low risk scope change

· Manages client & partner relationships

· Manages first level to midlevel client & partner delivery relationships

· Frequently represents the organization to external customers/client/delivery partners

Key deliverables/accountabilities:

· All reports are produced and delivered on time to key stakeholders (Customer, ADMs & Finance)

· Processes are documented and recorded where relevant (Knowledge Mgmt. data base)

· Continual analyzing of activities contributing to KPI/margin improvements

· Directly supporting the overall success of the project from both the customer & HP perspective

Education (degree) and professional experience required:

· Bachelor degree or equivalent

· Experience in virtual team environment

Other requirements:

· Fluent French (both written and verbal)

· Fluent English (both written and verbal)

Personal skills and qualities:

· Strong communication skills

· Positive can-do attitude

· Customer centric approach

· Out of the box thinking – able to find solutions

· Strong communication and influencing skills

· Excellent teamwork skills

· Able to apply tools and technology to produce results

· Able to understand global business processes and identify impact of change

Technical skills (procedures and documents the employee has to be acquainted with):

· MS Office

· Reporting tool /Data management

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

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Пълен работен ден

Срок на заетост:

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Експертен персонал без ръководни функции

Бизнес /консултантски услуги
Мениджмънт, бизнес развитие
Населено място:
Гр. София
ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9
Hewlett Packard Enterprise
Фирма/Организация Директно търсеща служители
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