Обява
UpSkill Ltd.

Technical Support Specialist
Описание
UpSkill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with multiple career opportunities and all the information about each one of them. We will answer all your questions in advance, will prepare you for the interviews ahead, and will support you throughout the whole recruitment process.
Currently, our client is the local partner of the largest German IT service providers and has outstanding opportunities for growth. On their behalf, we are looking for a Technical Support Specialist to join their dynamic team.

Responsibilities:

• Monitoring received incidents from the 1st level support (MR Help Desks) or other sources (e.g. direct input, mail-to-case interface);
• Qualifying and investigating incidents for possible causes using the knowledge base(s);
• Coordinating joint activities and cooperating with other 2nd Level Support inside and outside the own service organisation;
• Providing solutions by answering questions, giving recommendations or developing and testing workarounds or by re-establishing services by processing according to the status model;
• Accept and create new Firewall Requests and Changes (De- and whitelistings), coordinating and documenting the ticket status;
• Preparing and attending regular Meetings (SD Daily, SD Jour Fixe, Change Advisory Board, Handover, DevOps Daily);
• Documenting solutions in the knowledge base(s) or updating existing knowledge articles;
• Administering and sharing of knowledge e.g. AnalyticsNet, Yammer, wiki, teams channel or Share Point;
• Escalate and communicate as per communication and escalation management strategy as well as the alerting chain;
• Handling and Maintaining the IT Support Mailboxes and transfer relevant information into the tickets or communicate to responsible;
• Monitoring, accepting and approving received Service Requests (BDAP Service Catalog and Generic Request);
• Maintaining the documentation of wiki and knowledge articles;
• Maintaining the established communication channels, e.g. Yammer, AnalyticsNet;
• Cooperate closely and actively with the 2nd Level Support Engineering and Design Team;
• Handling of (Incidents, Alerts and Service Requests) within the defined Response- and Resolution SLAs and escalating accordingly to prevent breaches;
• Performing administrative tasks - managing access rights within aduserinfo, IAM orders, SSP orders.

Requirements:
• Minimum 2 years of relevant operations experience;
• Basic Azure understanding;
• Basic Service Management tool handling (ServiceNow);
• Basic expertise in R programming / python or data science code understanding
• Handling and solving of tickets in MRSnow (Service Now) and dispatching to correct 2nd Level Support teams;
• Reviewing and adjusting the incident priority according to the special process instructions as per Use Case and other definitions;
• Expertise to administer Microsoft Azure Cloud Services;
• Expertise to pre-qualify Use cases and Data Science connections to interfaces.content - R, Python, R-Studio, certain queries, establis.

The company offers:

• Competitive salary and an opportunity to grow within the global company;
• Company-sponsored events and team buildings;
• Additional Health insurance (after the probation period);
• Friendly working atmosphere.

If you meet the above-mentioned criteria, don’t hesitate to apply!

We welcome the opportunity to learn more about you!

Please send your CV in English.

Please note that only short-listed candidates will be contacted.

License No. 2826. We will treat your application with full confidentiality
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език, Немски език, Френски език, Италиански език, Чешки език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. София
Адрес:
София, ул. Йоан Екзарх 7
Дата:
24.Март.2021
Организация:
UpSkill Ltd.
Организация:
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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