Обява
UpSkill Ltd.

Bilingual Quality Assistant- София
Описание
Upskill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.

Currently, our client is a leading global BPO company which is rapidly expanding its Sofia operations. On their behalf, we are looking for Bilingual Quality Assistants eager to join their growing team.

Responsibilities
Ensure that the cases are actively reviewed and responded to;
Ensure that local policies and regulations within the established service level are complied with;
Ensure that cases that require a resolution are effectively and timely managed and solved by assisting with process knowledge;
Understand and remain up to date with client policies and guidelines;
Resolve complex issues escalated from less experienced team members;
Provide feedback and coaching about case handling to the agents;
Call out opportunities for improvement;

Requirements
Minimum 1 year of previous experience on a QA role in BPO environment;
Fluent command of English and one of the following languages – Russian, Turkish, Czech, Romanian, Hungarian;
Good knowledge of MS Excel;
Ability to work on 24/7 shifts;
Positive and open-minded attitude;
Eager to learn, self-motivated and goal oriented;

The company offers
Opportunity for career development in a rapidly growing global company;
An attractive salary;
Additional health insurance (incl. dental care)
Sports card;
Food vouchers;
Transport allowance;
Extensive training programs;
Excellent working environment;
Company events;

If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!

Please send your CV in English.
Please note that only short-listed candidates will be contacted.

License No.2826. We will treat your application with full confidentiality!
Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Студенти/Стажанти, Експертен персонал без ръководни функции

Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. София
Адрес:
София, ул. Йоан Екзарх 7
Дата:
12.Октомври.2020
Организация:
UpSkill Ltd.
Организация:
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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