Service Desk Administrator with German- Стара Загора
Описание
We support our partner, a leader in metal forming, manufacturing parts, and machinery. Headquartered in the Netherlands, the company employs more than 2,300 people. Currently, they are looking for an experienced Service Desk Admin to join their global IT department, supporting it from the plant of the company in Bulgaria, located in Stara Zagora.
The main responsibilities of the role are as follows:
Troubleshooting hardware and software issues.Remote desktop support (e.g., RDP, TeamViewer).Printer and peripheral device support.
Proficiency in Windows OS (Windows 10, Server), macOS, and Linux distributions (e.g., Ubuntu, CentOS).
Installation, configuration, and support for common business applications (MS Office, Adobe Suite, etc.).Web browsers and email client support.
Basic network connectivity troubleshooting (TCP/IP, DNS, DHCP).VPN and remote access support.Wireless network troubleshooting.
Configuration and troubleshooting of mobile devices (iOS, Android).Mobile email setup and synchronization.Mobile device management (MDM) support.
Desktops, laptops, tablets, and mobile device hardware troubleshooting and repair.Peripheral devices (printers, scanners, etc.) support.
Understanding of ITIL (Information Technology Infrastructure Library) principles.Incident, problem, and change management processes.
Effective communication and interpersonal skills.Customer-oriented approach.Handling difficult users and resolving conflicts.
Ticketing systems (e.g., ServiceNow, Jira Service Desk).Remote support tools (e.g., Remote Desktop, Bomgar).Knowledge base and self-service portal management.
Awareness of cybersecurity best practices.Handling security-related incidents (e.g., phishing, malware detection).Password resets and account management.
Accurate documentation of support incidents and resolutions.Generating reports on service desk performance metrics.Continuous improvement suggestions.
Analytical thinking and problem-solving abilities.Root cause analysis of recurring issues.Escalation and resolution coordination.
The company benefits are as follows:
An attractive salary, incentives, and pension.
Options for remote work.
Clear paths for career advancement.
Training programs, company fitness arrangements, and more.
30 vacation days and travel cost compensation
Regular working hours - from 08:00 am to 17:00 pm
We are waiting for your updated English CV!
All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted.
Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339 from 30.08.2017.
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Ние предлагаме
Вид заетост:
Пълен работен ден
Срок на заетост:
Постоянна
Ниво в йерархията:
Служители
Категория:
Интернет
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. Стара Загора
Адрес:
Sofiya; Mladost 4; Business Park 1
Дата:
13.Януари.2025
Организация:
Easy Consult
Организация:
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за
Easy Consult може да получите
ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.