Technical Author
Technical Author
Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Job Description

We are currently looking for a Technical Author to scope, develop, and publish end-user documentation for a range of financial services products. This person will liaise with developers, test engineers, product owners, product managers, project managers and support staff to produce technical documents, release notes, online help etc. The Senior Technical Author is responsible for the quality, standards, and maintenance of the technical guides as well supporting Junior members of the team to adhere to these standards.

This role is well suited to someone with strong collaboration skills who enjoys working in a team to achieve common goals. It’s well suited to someone who thrives working in a dynamic, fast moving, and challenging environment, where they can pick up skills and learn on the job and through others. The need to work with Agile methodologies is crucial.

What you'll be doing:

Proactively contributes ideas for technical documentation content (incl. concepts, layout and diagrams, etc.)
Proficient in the use of MadCap Flare and other industry standard authoring tools (Jekyll, Jenkins, BitBucket etc.)
Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition)
Translates functional and non-functional requirements into technical requirements
Significant, demonstrable experience in technical writing
Implement correct, accurate and reflective technical product information following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task
Participate actively in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc.
Using the right tools ensure that deployment of documentation is completed on time and to the right standard across the appropriate knowledge portal

What you are expected to bring:

3 years of relevant experience - as a strong technical author, content creator or marketing specialist
Works under routine direction and can operate autonomously within that
Excellent written and verbal skills (in English), analytical and problem-solving skills
Strong understanding of technical documentation production process and methodologies that drive scalable development and documentation maintenance
Has gained a wide range of authoring knowledge
Works effectively in a team and supports junior colleagues
Has good communication skills for effective dialogue with wider Engineering, Development, and Product team
The following will be considered as an advantage:

Experience of using JIRA and Confluence
Additional information

Why Us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What you will get:

Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, a birthday gift and many more!
Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
Opportunity for flexible working hours and home office.
Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:

ИТ и Компютърни специалисти
Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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