UpSkill Ltd.

Team Lead with Spanish- София
Upskill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.

Our client is a hybrid company created to support business. The company's mission is to help companies of all sizes to optimize their business processes via their network and know-how and benefit from the improved efficiency and quality of service in their business units. Currently, they are launching a new project within the online betting industry.

On their behalf we are looking for a Team Lead with Spanish language willing to join their dynamic startup operations.


- Reviewing agents’ performance on a regular basis;
- Participating in the recruitment of new team members;
- Creating and maintaining schedules for agents in the markets for which you are responsible;
- Reviewing statistics and reports on day to day operations and making recommendations to optimize the team's efficiency;
- Assisting the Marketing Department and Country Managers with local promotions;
- Ensuring that clients are kept happy and satisfied at all times by providing prompt responses and solutions;
- Work closely with other departments such as the Payments and Fraud, CRM or Tech so as to solve customer queries;
- Follow processes and procedures to make sure that available resources are used efficiently;
- Helping to create and maintain an effective and positive working environment;
- Focus on delivering team and departmental KPI's on a daily basis;
- Managing tasks and projects with a data-driven and holistic approach;


- Excellent leadership and communication skills;
- Great motivator;
- Fluent Spanish and English language;
- Passion for team coaching and mentoring so as to develop team members and assist them in achieving set performance goals;
- Excellent multi-tasker with an excellent eye for detail;
- Able to provide a certain level of flexibility in relation to working hours;
- Experience within Customer Support, ideally within a team-lead position, as well as Betting experience would be considered a great asset;

The company offers

- An attractive remuneration package;
- Excellent training and development opportunities;
- A fun, dynamic working environment;
- Opportunity for career development within a global environment and a start-up project;

If you meet the above-mentioned criteria, don’t hesitate to apply! We welcome the opportunity to learn more about you!

Please send your CV in English.

Please note that only short-listed candidates will be contacted. License No.2826.
We will treat your application with full confidentiality!
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Мениджмънт, бизнес развитие
Населено място:
Гр. София
София, ул. Йоан Екзарх 7
UpSkill Ltd.
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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