UpSkill Ltd.

Global Support Agent with French/Spanish- София
UpSkill Ltd is an HR Service Provider with unique expertise in IT, ITO, BPO, SSC and SDC Recruitment, Training and HR Consulting. We believe in transforming traditional HR Services into exciting, engaging and effective Human Relations.

Our client is a leading global marketing intelligence company. Their mission is to transform the way marketers optimize their marketing performance, business impact, and customer loyalty.

Now they are looking for a Global Support Agent with French/Spanish to join their team. Being the first point of technical support, the agent will be expected to deliver a high level of resolution and customer satisfaction diagnosing issues and resolving incidents.


• Identify and resolve customers’ requests using relevant knowledge base tools and technical resources.
• Work with complex data models and big data integrated in the company’s platform.
• Troubleshoot API discrepancies.
• Assist users with complex calculations (including javascript syntax).
• Troubleshoot visualizations using numerous widgets, CSS code, HTML etc.
• Escalate complex tickets to 2nd tier support and follow up for resolution.


• 1-2 years of proven experience in a Technical Customer Service position
• Excellent English communication skills (written and verbal)
• Extensive experience using Excel
• Problem-solving character and team-player attitude
• Customer orientation and motivation to take charge of both customer engagement and problem resolution

A strong advantage would be:

• Experience in SQL
• Good understanding of BI platforms (Qlik, Tableau, Power BI)
• Experience in ERP, Reporting or Analyzing
• Experience in BI projects

Why join the company?
• Opportunity for professional development in a stimulating international environment
• Competitive salary and additional benefits
• Multiple team building activities
• Dynamic and positive work environment

If you meet the above mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!

Please send your CV in English.
Please note that only short-listed candidates will be contacted.

License №2826. We will treat your application with full confidentiality!
Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

Бизнес /консултантски услуги
Населено място:
Гр. София
София, ул. Йоан Екзарх 7
UpSkill Ltd.
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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