UpSkill Ltd.

Implementation Support Specialist- София
UpSkill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search, and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.

Our client is a USA based Software-as-a-Service (SaaS) company and a leading eCommerce management system. They provide inventory and order management solutions for internet retailers, combining a set of technologies around Innovation, Intelligence, and Integration.
As an Implementation Specialist, you will partner with clients that are just starting to use the product, as well as existing clients that need further assistance. You will have to lead them to successfully implement and use the company’s platform. Your primary responsibility is to manage the client relationship from onboarding to the successful implementation of our software.

There is a comprehensive training program for new employees. As your knowledge of the system grows, there is a lot of opportunity for career advancement within the organization.

What will you do:

•Evaluate and thoroughly assess client needs and develop workflows/configurations that support the client’s business processes
•Coordinate with clients to design project scope and objectives and ensure achievement of implementation within the required time frame
•Provide training, and end-user support during and after the implementation process to enable optimal utilization of our software
•Test and troubleshoot final system setups
•Verbal communication with clients on a weekly basis during setup and initial implementation
•Keep Set up Form up to date with the progress of each account set up
•Escalate to TL any issues, frustrations or changes in client responsiveness related to account
•Ensure optimal level of client satisfaction at all times.

•Obtain а proper understanding of client’s needs and workflow through verbal communication
•Draft specifications for custom solutions including business and technical requirements
•Manage the entire delivery process for custom development work
•Test and troubleshoot all proposed changes and projects with the client
•Recommend improvements to all procedures and ensure the optimal level of client satisfaction at all times

A successful candidate will have:

•Professional verbal and written communication skills
•Strong interpersonal skills and a passion for providing exceptional service
•Ability to work as a team as well as independently
•Strong organizational and time management skills
•Analytical and critical thinking skills
•Ability to learn quickly and adapt to changes
•Availability to work a 16:00 - 00:00 schedule Monday-Friday
•Basic knowledge of MS Office suite
•Knowledge of e-commerce and technical background is a big plus

There are a lot of benefits that come with the job:

•Excellent office location (at the heart of Sofia near to subway station)
•Competitive remuneration and regular salary reviews
•On-job training
•Enjoy а positive working atmosphere
•Get ahead in your career every year (a growing company with 5+ years of experience)
•Free additional Health insurance benefit
•Free transportation card - All lines Gym Membership
•Free Multisport card
•Time off on Bulgarian legal holidays
•Taxi vouchers for after-hours

If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!

Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No.2826. We will treat your application with full confidentiality!
Изисквания към кандидата
Образование: Бакалавър, Профил:

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Населено място:
Гр. София
UpSkill Ltd.
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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