Обява
Hewlett Packard Enterprise

Storage and Server Technologies Intern with English and German
Описание
Hewlett Packard Enterprise is an industry leading Technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Responsibilities:

- Provides tool support ( logistic, technical, financial, warranty related) for Hewlett Packard Enterprise Service Partners , organizes tools trainings for Partners, creating POs for partner reimbursement
- Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gathers customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Researches required information using available resources;
- Follows standard processes and procedures;
- Identifies and escalates priority issues per Client specifications;
- Redirects problems to appropriate resource;
- Accurately processes and records call transactions using a computer and designated tracking software;
- Offers alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organizes ideas and communicates messages appropriate to listeners and situations;
- Follows up and makes scheduled call backs to customers where necessary;
- Stays current with system information, changes and updates
- Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. The support is offered via email ( generic mailboxes) and occasionally via telephone.


Requirements:

- Fresh graduate who has graduated in the last 1 year or is about to graduate with Bachelor/Master degree in Economics/Commercial, Business or Technical studies
- Good communication skills (verbal and written)
- Fluent in English and a second language - German
- Good organization skills, accuracy, ability to work under stress
- Good PC skills: Excel, Outlook
- Project management skills
- Conflict management skills
- Problem solving skills
- High analytical skills
- Proper phone etiquette;
- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Knowledge of relevant software computer applications and equipment
- Knowledge of customer service principles and practices
- Effective listening skills
- Willingness to co-operate with others and work to the greater good;
- Multi-tasking capabilities

We offer a challenging role including:

- Continuous learning and technical training opportunities
- Great opportunity for professional development in the IT field
- Competitive remuneration package
- Medical insurance
- 4 days additional paid leave (total:24 days)
- Food vouchers
- Life insurance
- Wellness program
- HPE badge program including various discounts for products and services
- Work-life balance program including free legal, financial and psychological consultations

We offer a challenging and very interesting role with definite opportunities for growth and personal development.
Thank you for taking time to review our job add! If you believe this is the right match for you, please do not hesitate to apply! We are eager to learn more about you! Please, kindly note that only shortlisted candidates will be contacted!

This is to inform you that Hewlett Packard Enterprise GDBC EOOD is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment
Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:
Трудов срочен

Ниво в йерархията:
Служители

Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. София
Адрес:
ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9
Дата:
9.Април.2019
Организация:
Hewlett Packard Enterprise
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Hewlett Packard Enterprise може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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