Hewlett Packard Enterprise

PIXM Data Analyst
CS Contractual Category is committed to driving transformation, growing the services business, meeting its financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and engineer amazing user experiences, we are creating a Global Services Delivery Tower (GSDT). The GSDT will be focused on managing the Internal IT services delivery (HPonHP), including PC lifecycle management, PC Device management, Onsite and Remote support (Tech and Cloud Café), SCCM and Image management, on one side and expanding this responsivity and capabilities to support external customers and adding additional capabilities, including proactive support, HP TechPulse, Nexthink, MS End-Point-Management,etc.

To support HP Managed Services, we are looking for a PIXM Data Analyst who can provide remote Analytics activities to HP strategic accounts in order to provide ongoing value to HP customers on different areas of operations for the Proactive Device Management team.

The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer’s dataset and provide recommendations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.

Job specifics/responsibilities:

• Being able to analyze, baseline and benchmark customer’s data-set to drive actionable insights for ongoing operations

• Lead data projects end-to-end, including business requirements gathering, data requirements definition, technical specifications and follow-up

• Run complex analyses to deliver business insights to the different teams – automate reporting for scalability reasons whenever it is relevant

• Being able to find and highlight false positives or one off events

• Ensuring that results and milestones are documented consistently and regularly shared with internal and external stakeholders

• Being able to speak with experienced IT stakeholders and explain data analysis, insights and assumptions

Key deliverables/accountabilities:

• Analyze customer needs, goals, strategic plans and constraints

• Ability to perform data analysis and drive to actionable insights and automation

• Being able to prioritize and work on different projects at the same time

• Being able to suggest remediations and automation opportunities

• Work against a set of Service Levels (SLs)

• Stay current on product development/releases to a level required for the above activities;

• This position requires 10% travel to headquarter for training purpose

Education (degree) and professional experience required:

• BA/BS preferred in computer science, computer engineering

• Minimum of 3-5 years of experience in technical consulting, analytics & automation

• Experience in virtual team environment

Other requirements:

• Fluent English

• Deep experience in either workplace management, network management, productivity and collaboration management

• Experience over transformation projects (e.g. Win10, O365)

• Extensive technical knowledge on end user computing

• Good knowledge of IT operations in challenging environments

Personal skills and qualities:

• Ability to quickly learn new technologies in an unsupervised environment

• Excellent communication, customer facing and teamwork skills

• Exceptional analytical skills

• Outstanding communication and social awareness

• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies

• Positive can-do attitude

• Out of the box thinking – able to find solutions

• Able to apply tools and technology to produce results

• Able to understand global business processes and identify impact of change

Technical skills (procedures and documents the employee has to be acquainted with):

• Excellent knowledge of Microsoft Windows and Linux clients and its applications

• Outstanding Excel skills.

• Great command of business intelligence software and data visualization tools such as PowerBI and Python

• Practical knowledge of SQL, XML, windows PowerShell. Practical experiences in data integration

• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.
Изисквания към кандидата
Образование: , Профил:

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

ИТ и Компютърни специалисти
Населено място:
Гр. София
ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9
Hewlett Packard Enterprise
Фирма/Организация Директно търсеща служители
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