B2B Operations Support Specialist with German- София
Are you keen on finance, online payment platforms and innovative business applications? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for business to business support specialists, who will help the customers of one of the biggest online payment platforms in the world, offering a fully integrated suite of payment products. Our client is in the Forbes 50 list of the most innovative companies in Fintech and also recognized as the most highly valued private fintech company in the US.

Your main tasks:

• Interact with users via email, phone, and chat
• Represent our client at the initial point of contact with important and strategic users
• Analyze and evaluate user's specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs
• Troubleshoot user technical questions including software, hardware, and logistic questions for our client’s products
• Meet client’s performance targets
• Attend client/vendor meetings on a weekly basis.
• Escalate complex user issues to the respective teams within the client’s structure
• Provide data based input on case handling processes
• Be able to deliver conclusions from data given to you
• Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity
• Identify opportunities to improve the user experience with better tooling or product fixes

Our requirements:

• Excellent level of German and fluency in English
• Tech-savvy
• Previous customer support experience in a related field such as technology, financial services, or a similarly complex product offering
• Must have prior experience in multi-channel customer support
• Demonstrated experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Highly empathetic and thoughtful, with ability to understand customers’ business challenges and tailor a solution adapted to their needs
• Are able and willing to work on a rotational shift pattern, which will include weekends
• Highly motivated and thrive in a fast paced environment
• Demonstrated ability to solve complex support problems, often in the absence of defined workflows
• High performance track record on previous roles
• Previous background on escalation roles is an advantage

We will give you:

• Very competitive salary
• Attractive performance incentives
• Top-notch training
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
• Employee recognition programs
Изисквания към кандидата
Образование: , Профил:

Езикови познания:
Английски език, Немски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Хардуер/Разработка и поддръжка
Населено място:
Гр. София
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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