Ай Би Ем България ЕООД

MVS Storage Remote Technical Engineer with English
IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of multi-vendor technical support services in the world. Our Multi-Vendor Support (MVS) Client Innovation Center (CIC) in Sofia, Bulgaria is building a trans-disciplinary team of Multi-Vendor Storage support specialists tasked with supporting our TSS clients and field engineers in any IBM country worldwide on a 24x7 basis. MVS Storage Remote Technical Support Specialists in this job role will have expertise in various multi-vendor storage technologies.

Your Role and Responsibilities
The Multi-Vendor Services Storage Team in Sofia is expanding, and we are looking to hire Storage Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi-Vendor Storage Remote Engineer in this job role will have expertise in various multi-vendor storage technologies, access to specialized education for variety of storage products, opportunity for formal OEM certification (e.g. NetApp NCSE, NAHSE).
As part of the job, the Storage Remote Engineer would have the following responsibilities:
• Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
• Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle.
• Identify known defects and fixes to resolve problems.
• Collaborate closely with higher level support teams to drive fixes on complex and critical issues.
• Provide real time assistance to field technicians to resolve critical client technical issues.
• Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage.
(This position will require working in European and US prime time, plus occasional weekend shifts).

Required Technical and Professional Expertise

Education & Professional experience:
• Bachelor's Degree (or equivalent) in Computer science or similar technical field.
• At least 1 year of experience in a technical support role – Remote support or Administration.
• Experience in customer facing roles.
Skills and competencies:
• Very good command of spoken and written English (B2-C1 level).
• Good planning and organization skills.
• Excellent computer skills, including MS Office and web navigation.
• Troubleshooting and analytical thinking skills to identify and resolve problems.

Preferred Technical and Professional Expertise
Preferred Expertise:
• Experience with UNIX/Linux OS and virtualization technologies.
• Knowledge in TCP/IP concepts.
• Experience providing technical support or administration for storage products with focus on the following OEMs: HPE, NetApp, Lenovo
• Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.)
We will give you:
• An excellent opportunity to boost your career, to build the knowledge and experience supporting future career aspirations. The role can be a step to Operations Lead or Remote Support; Account Representative or Sales.
• Access to the Company’s learnings and development tools
• Flexible working hours
• Transportation allowance
• Special benefits for our team members

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge? Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Телекомуникации - инженери и техници
Населено място:
Гр. София
Ай Би Ем България ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Ай Би Ем България ЕООД може да получите ТУК
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