Program Manager with French or German and English- София

A leading international company is expanding its team and is looking for:

Customer Project / Program Manager with French or German and English

The company offers:
• Competitive salary;
• Opportunity for remote work;
• Work in an international environment with established processes and standards;
• Opportunities for professional development and training;
• A team of motivated professionals where your opinion matters.

Key responsibilities:
• Retaining customer loyalty through proactive communication and effective handling of customer complaints.
• Receiving and managing customer cases through various communication channels and systems.
• Investigating specific cases, coordinating with internal teams, and identifying the best course of action for resolution.
• Maintaining regular communication with customers and internal stakeholders until full case resolution.
• Following up on case completion and identifying opportunities for process improvements.

Requirements:
• Secondary or higher education;
• Previous experience in a customer-facing role;
• Experience working in an international environment or with international teams will be considered an advantage;
• Excellent command of French or German;
• Very good command of English (minimum B2 level).

If this opportunity sounds interesting to you, we look forward to receiving your CV.
Only shortlisted candidates will be contacted.

Manpower Bulgaria holds license number № 2033/20.04.2016 for providing services in the field of Human Resources.