Empower Plus Programme Lead
Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description

Empower Plus Lead will be responsible for the drive and execution of Empower Plus programme and tools implementation in GFS. This would include leading on and supporting culture of continuous improvements within the team; delivering framework for programme implementation, monitoring and promoting the programme within new team starters and management. On a long-term basis the Empower Plus Programme Lead will be able to identify areas for process efficiency and improvements by working closely with Continuous Improvement and Training leads, Teams managers, Head/s of Finance center as well as internal stakeholders and oversee Sustainability of the programme.

What you’ll be doing?

· Maintain and improve framework and plan for program around ongoing delivery and objectives settings (e.g. capacity dashboard, service catalogue, etc); identify main stakeholders and roles to support Empower Plus program.
· Act as a project manager and contact person for the program upon specific initiatives (e.g. implementation, results review, objectives setting, etc.)
· Deliver on Empower Plus program by ensuring each team is progressing with their plan activities.
· Understand teams’ performance and KPI measures (e.g. created capacity, reutilized capacity utilization) to identify opportunity for improvement.
· Organize relevant catch up meetings with coaches and team leaders to track progress and report on the EmPower Plus sustainability & maturity. Highlight areas that need attention and action plan to improve.
· Ensure teams are recording problem solving sessions in and opportunities and documenting action plan.
· Work closely with and partner Finance center leaders to enhance program relevance, awareness and support.
· Engage team members, team leads and new starters to deliver on program long-term objectives that enhance GFS efficiency and continuous improvement.
· Support and partner to GFS leads and project leads on Continuous improvement program for the financial year so that objectives are met and engagement levels are maintained.
· Catch up with and support Coaches to identify key areas for improvement and challenges.
· If requested, help facilitate problem solving sessions and introduce problem solving tools for future sessions.
· Individual/Team Coaching - by request or observation, offer coaching to help develop soft skills, techniques to facilitate workshops/discussions or project progress guidance.


What you’ll bring?

· Economic or other relevant university degree
· Well versed in Lean Six Sigma methodology and tools (minimum Green Belt)
· Knowledgeable about finance processes with some implementation experience
· Excellent communication skills with senior stakeholders
· Advise, guide and coach people with their projects
· Able to influence and be enthusiastic about leading a change
· Able to create open culture
· Independently structure, analyse and summarise findings
· Fluency in English

Additional Information

Why us?

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Interested to find out more about our Experian Bulgaria team, review our candidate book: https://view.pagetiger.com/experian-bulgaria-candidate-book/experian-bulgaria-candidate-book-2020

Experian across EMEA and APAC leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
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Английски език

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Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
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