Credit Control Specialist (maternity cover)

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description

The Credit Control Specialist is responsible for making sure that all Experian clients are paying on time. Also, he/she is constantly working for reducing the aged debt and maximise the cash collection of the company.

What you’ll be doing?

· To liaise with clients over the phone and via email through Oracle Advanced Collections to ensure prompt payment;
· Responsible for chairing meetings and reporting with different people within the business. e.g. Sales, Finance Directors, Divisions and Clients;
· Managing an experienced ledger of high spending clients with challenging & complexed accounts;
· Driving debt calls with clients and internal stakeholders;
· Participating in the buddy system with new starters;
· Reconciliations of accounts;
· Hitting monthly, quarterly and annual collections targets;
· Resolving queried debt;
· Responding to customers via your inbox within a 48 hour SLA;
· UAT on new process or system implementations;
· Participate and drive the empower program and vision;
· Contribute to team, department and SSC meeting;
· Debt reporting;
· Comply with company rules and procedures and stay informed about their updates.

Qualifications

What you’ll bring?

· Relevant higher education degree;
· +1 years experience in credit control collections methods;
· Experience in all level Stakeholder management;
· Ensuring maximum contribution to a positive working culture;
· Fluency in written and spoken English;
· Proficiency in another European language (desirable).

Additional Information

We offer:
•Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
•Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
•Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
•Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
•Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here