Business Operations Associate
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.
We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”
We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.
At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Position Title: Business Operations Associate

The Business Operations Associate (BOA) will carry out various tasks to ensure maximum revenue is returned from existing and new clients bases whilst adhering to strict compliance rules. We train and support UK&I GTM Sales Teams on internal processes and systems to allow them more time to focus on selling. We process orders for all verticals within Experian, while providing client access in a timely manner; this also includes processing all invoice requests, credit notes and identifying/fixing billing errors. We are the link between various functions; helping with mapping processing, triaging urgent queries and maintaining guidance materials for the sales teams.

Liaise and maintain communication channels with Sales, Support, Finance, Product, Service & Billing, Marketing, Professional Services, Procurement and Commercial Management teams regarding process improvements, alignment with Experian acquisitions and ad-hoc queries.
Handle all queries sent into the business operations helpdesk within agreed timescales, prioritising urgent issues and resolving queries using both internal knowledge and internal stakeholder support. Provide access and support to sales teams on the correct usage of internal software platforms required to carry out their day -to -day activities; delivering ad-hoc training to sales teams on Experian “sales order to invoice” process. Triage and provide “first line support” to sales teams on supplier pricing and royalties, product delivery processes, contractual standards, financial requirements; escalating issues to other functions as required.
Review and approve all quotes submitted by sales teams via the business operations helpdesk to ensure minimum requirements are met against the technical review checklist. Process all opportunities submitted by Sales teams to “execute stage” to create orders for delivery and billing in Salesforce. Review all supplier and royalty pricing calculations against the Global Royalty Calculator to ensure third – party supplier terms are satisfied on each quote/order.
Generate all requests for billing access in our internal billing system for all new clients. Liaise with the service and billing team to request creation on invoices for clients via preparation of the daily cyclic file. Facilitate and manage all credit note requests for clients, liaise with the Service & Billing team to request creation of credit notes and reissue of corrected invoices when billing errors are discovered. Support the monthly reconciliation process alongside the Service/Billing and Finance teams, communicating and flagging discrepancies which could impact the monthly reconciliation file
Issue and deliver all licence keys on relevant products to the Account Manager on all client orders. Setup and activate internal client accounts on relevant portals for Data Cleanse Solutions, Address Validation and Salesforce.com Applications. Assign and activate all “On Demand/SaaS” products sold via Salesforce and the EDQ SaaS Portal; add and activate user profiles for clients when requested by Sales teams.
Review all new clients/accounts to ensure they pass the minimum requirements against the due diligence checklist; including sanctions and credit reviews. Participate and support any-and-all supplier audits when announced; including providing historical invoices, contracts and further details to queries asked by the auditor.

Competent in Microsoft Office Suite; with intermediate-level Excel skills
Good communication skills; verbal and writing
Excellent organisational and collaboration skills
Detail oriented and problem-solving abilities
Good time management skills and a multi-tasker
Prior Experience with ticketing system
Experience with Salesforce platform might be considered as an advantage
Fluent English
Bachelor degree
The health and wellbeing of our people is a top priority.

That’s why if you join us we will provide you with the benefits which fit your needs through all the stages of your life.
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Населено място:
Гр. София
Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ЕКСПИРИЪН БЪЛГАРИЯ ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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