Обява
Райфайзенбанк (България) ЕАД

Specialist Customer Experience- София
Описание
If you have:
University degree
Fluency in English (written and verbal)
Very good computer skills (Excel, Word, PowerPoint, Internet)
Excellent analytical skills
Very good communication skills
Provocative approach
Ability to work in a team
Attention to details

And you would like to:
Be responsible for the level of customer experience through all contact points of the client with the Bank
Offer new ideas and initiatives to improve customer experience
Make analysis and interpretation of the customer’s voice
Develop, monitor and adapt the Customer Journey through all points of contact
Assist different teams in the bank to improve and develop a culture of valuing the importance of customer experience
Explore and propose how to implement new and innovative approaches, methods and indicators for measuring and increasing customer experience
Track customer satisfaction in terms of service delivery through channels with Raiffeisenbank - Branch Network, Call Center, Online Channels, etc.
Perform regular monitoring of provided service quality and customer experience through on-site visits to the offices of the Bank
Participate in creating and running customer retention plans and programs
Identify activities and processes that can be improved to enhance customer satisfaction
Participate in introductory and follow-up training on "Service quality and customer experience

You will find:
Excellent opportunities for professional and career development in one of the leading banks in Bulgaria
Competitive remuneration
Various opportunities for learning and further development of the professional skills and competences
Dynamic and challenging job
Modern working environment
Additional health insurance
Life/Accident Insurance
Food vouchers
Sport card
Preferences for the bank products and services
Share your future with us!
Please, send your CV by using the button “Apply for this job” on the bottom of the page. Only short-listed candidates will be contacted.
All applications will be treated under strict confidentiality. Personal data are under special protection in accordance with the Law for Protection of Personal Data.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:
Банково дело
Държава:
България
Населено място:
Гр. София
Адрес:
Адрес на регистрация на фирмата: офия, бул.Никола Вапцаров 55, фаза III
Дата:
17.Май.2019
Организация:
Райфайзенбанк (България) ЕАД
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Райфайзенбанк (България) ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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