ДЗИ–Общо застраховане” ЕАД

CRM and Client Projects Expert
With more than 70 years of insurance experience, now backed by KBC Group - a strong international bank assurance group - DZI continues to be a leading player on the Bulgarian Insurance Market.

Our mission is to make people’s lives more secure and we rely on our talented employees to achieve this ambitious goal. If you join our team you will be surrounded by colleagues with similar values and you will enjoy an environment, which stimulates achievements.

We are now looking for an experienced and motivated professional for the position of:

CRM and Client Projects Expert

Main Responsibilities:
Leads customer support process by collecting necessary information from the systems and internal and external customers’ feedback and distributing the encountered issues to internal support functions and external vendors;
Analyses and follows up the customer issues and solutions in the respective systems and initiates changes in the processes and systems, if/where needed;
Provides training and business support to internal users and prepares reports and custom solutions and communication for activities/systems under responsibility;
Supports customer related projects and processes for development and improvement of services to end customers, e.g. support for development of business/change requests, user acceptance tests etc.

Bachelor's degree in business, computer science or a related field;
Good digital literacy;
Good command of English language;
Previous customer support and/or project experience;
Learning agility;
Ability to solve problems creatively;
Analytical skills;
Communication and interpersonal skills ;
Previous work on MS Dynamics CRM will be considered as advantage.

We will offer you:
Opportunity to join one of the leading insurers on the Bulgarian market, part of the international KBC Group;
Work in a highly professional working environment;
Ongoing learning from highly qualified experts;
Competitive remuneration package.
If the above opportunity is appealing to you and you meet our requirements, please send your resume in English as soon as possible.

Only short-listed candidates will be approached.
All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of the personal data protection.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Ние предлагаме

Ниво в йерархията:
Експертен персонал без ръководни функции

Застрахователна дейност
Населено място:
Гр. София
ул. Константин Преславски 1
ДЗИ–Общо застраховане” ЕАД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за ДЗИ–Общо застраховане” ЕАД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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