Обява
Sutherland

Technical Support Engineer fluent in Arabic, Hebrew and English
Описание
Technical Support Engineer fluent in Arabic, Hebrew and English
We are seeking a talented individuals to join one of our Enterprise teams in Sofia on the position of Technical Support Engineer with Arabic, Hebrew and English

Duties and Responsibilities:

• Treat all customers with respect and patience. Show empathy to the customers.
• Maintain high availability for inbound calls / Service Portal submissions
• Provide proactive and reactive assistance to all external customers
• Assess and understand the impact, severity and urgency of issues
• Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
• Troubleshoot customers product issues utilizing knowledge, tools and resources internally
• Record and document all issues/activities related to customers both internal and external
• Log all testing, troubleshooting and research done in process of resolution
• Assist customers with the implementation of workarounds/solutions
• Conference call / Remote Session availability to resolve product issues
• Full ownership of technical issues until resolution provided
• Ability to teach complex topics
• Maintain a high level of product knowledge
• Maintain a friendly, open, approachable, positive attitude

Job qualifications:

• High school or University degree
• Fluency in Arabic, Hebrew and English
• Excellent customer service skills
• Experience working with customers
• Situational Awareness – ability to sense the urgency of issues they are working on and take appropriate action
• Time management

Technical Skills:

• Microsoft Windows / Desktop and Server – certification not required but good working knowledge
• Good knowledge in operating systems, internet connectivity, web browsers, firewalls, anti-virus software, MS Office
• Basic networking knowledge
• Basic troubleshooting skills – technical
• Knowledge in these areas is desirable and will be considered an advantage - SQL / Database awareness / MAC OS / Email / Active Directory awareness / Linux / Virtual

Life @ Sutherland

- Excellent remuneration package and a lot of benefits such as food vouchers, compliments card, free coffee, Multisport card, relocation package, Buddy program, additional health & life insurance and many more
- Regular working hours (Monday-Friday)
- Career development
- Team Building activities
- Great office location at Serdika Offices (48 Sitnyakovo Blvd.)
- Eco friendly environment – Parking places for bikes
- Free scheduled transportation to Serdika offices from Orlov Most.

It’s not just a job, it’s your career.
To apply send your CV.
Изисквания към кандидата
Образование: Бакалавър

Езикови познания:
Английски език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Ниво в йерархията:
Средно управленско ниво

Категория:
Маркетинг
Държава:
България
Населено място:
Гр. София
Адрес:
район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1
Дата:
8.Ноември.2018
Организация:
Sutherland
Организация:
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Sutherland може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.


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