UpSkill Ltd.

Customer Support Specialist with German or Turkish
Upskill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.

Our current client is а global online betting start-up company which is just launching operations in Sofia. On their behalf, we are looking for an open and dynamic individual to join their team as a Customer Support Specialist with German or Turkish.


• Communicate with customers using chat, email, phone or a ticketing system (depending on the project requirements);
• Respond to customer queries in timely and professional manner;
• Checking if the issue is solved and close the ticket for information of the user including documentation;
• Serve as a Single Point of Contact (SPOC) for End Client users and other Service;
• Telephone handshaking (telephone follow-up) for Priority 1 and Priority 2 incidents on top of the ticket dispatching to second level support groups;
• Triage of tickets in accordance with problem scripting, defined processes and knowledge bases;


• Excellent command of German or Turkish language;
• Excellent verbal and written communication skills;
• Good command of English language
• Previous experience in a customer service environment is a plus;
• Ability to work in dynamic multinational environment;
• Good team player;

What the company offers:

• Competitive salary;
• Opportunities for career development in one of the fastest growing areas
• Opportunity to acquire new knowledge and skills in an innovative product sphere
• Chance to work within a team of highly motivated professionals in a friendly and dynamic work environment
• Dynamic working atmosphere with young people and freedom to fully bring in your individual strengths and skills

If you meet the above mentioned criteria, don’t hesitate to apply!

We welcome the opportunity to learn more about you!

Please send your CV in English.

Please note that only short-listed candidates will be contacted.

License №2826. We will treat your application with full confidentiality!
Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
Без професионален опит

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Ниво в йерархията:
Административен персонал, Експертен персонал без ръководни функции

ИТ и Компютърни специалисти
Бизнес /консултантски услуги
Населено място:
Гр. София
София, ул. Йоан Екзарх 7
UpSkill Ltd.
Агенция за подбор на персонал
Детайли за организацията:
Повече информация за UpSkill Ltd. може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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