Quality Assurance Specialist with Arabic- София

The main goal of the Quality Assurance Specialist would be to monitor the interactions handled by the content moderators based on pre-defined parameters, to identify opportunities for improvement and execute coaching sessions

Responsibilities:

• Monitoring interactions as per defined sample plan and targets
• Provide Coaching and Feedback to Consultants
• Preparing necessary monitoring and ad hoc reports
• Attend Calibration Sessions and Internal Reviews
• Drive Quality awareness and improvement initiatives like huddles, etc.
• Train/Coach new hires on Quality parameters and requirements.
• Manage and communicate updates within the program/team
• Able to adjust quickly and smoothly to changing priorities and conditions
• Pro-active in developing trust and professional rapport with employees

Qualifications:

• Strong understanding of social media platforms, content moderation and or digital content management work streams.
• Verbal and written proficiency in Arabic and English.
• Customer-oriented in managing communications and issues
• Strong verbal and written communication skills.
• Able to communicate in a clear, constructive, and professional manner
• Attention to details
• Able to adjust quickly and smoothly to changing priorities and conditions
• Pro-active in developing trust and professional rapport with employees

Life@Sutherland:

• Competitive salary
• Attractive performance incentives
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance
• Team Building activities, Charity events and initiatives and many other company events
• Internal trainings following the leading global standards
• Great office location
• Rewards and recognition programs.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted