Bilingual HR Support Representative with Italian and English- София

We are currently searching for an energetic and committed individual to join our newest project!

We are looking for someone with strong organizational and communication skills, who will ensure all incoming HR inquiries for our client are handled timely and in a professional manner.

Your responsibilities:
Receive & log all queries received through phone & email
Responsible to work on Ticketing to resolve the queries received from the employee
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Ensure the Service level are always achieved for HRS processes
Integrity and discretion in dealing with sensitive information and always ensure data privacy
Take ownership for query resolution and individual metrics

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Our top candidate possesses:
Excellent command in Italian– B2 or higher
Good knowledge of English – B2 or higher
Bachelor’s degree
Microsoft Office Proficiency
Strong attention to detail and good interpersonal skills
Strong decision making and problem-solving skills
Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards
Ability to multi-task and agility to change in fast-paced dynamic environment

Life @Sutherland:
Competitive salary
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, additional benefits
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Great office location and work from home possibilities