Learning Platform Support Specialist with Swedish and English (Hybrid)

HYBRID WORK MODEL | MONDAY–FRIDAY SCHEDULE | STRUCTURED TRAINING | EDUCATION TECHNOLOGY

Why consider this role?
• Enjoy work-life balance with a Monday–Friday schedule and no weekend shifts.
• Choose a hybrid routine with 3 days in the office and 2 days working from home.
• Start with confidence through 3 weeks of training followed by 1 week of hands-on nesting.
• Make a difference by supporting innovative learning platforms and helping users get the most out of educational solutions.

Your mission
Bring your communication skills and customer-first attitude to a team supporting modern learning solutions. Help users find answers, resolve issues, and enjoy a smooth experience across every interaction.

What you’ll do
• Support customers via inbound and outbound calls, email, and chat.
• Handle inquiries with empathy, professionalism, and a solution-focused approach.
• Build knowledge of the client’s products and services to provide accurate guidance.
• Document customer interactions and maintain clear, accurate records.
• Contribute to customer satisfaction and overall team performance.

What you bring
• Very good command of Swedish and English.
• Strong communication and customer service skills.
• A professional, empathetic approach to customer inquiries.
• Attention to detail and confidence using different communication channels.
• Motivation to learn and develop in a technology-driven environment.

Your schedule & work model
Monday–Friday | 08:00–17:00
Hybrid: 3 days in the office and 2 days working from home.
Training: 3 weeks of training + 1 week of nesting.

Let’s talk
Send us your CV in English and include reference number GS_.
All applications will be treated with strict confidentiality.
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