Order Processing Advisor with German (Hybrid)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - а global technology leader driving digital and cloud innovation across
multiple industries, we are looking for – Order Processing Advisor with German (Hybrid).

Responsibilities:
*Process and verify contracts for activations, updates, and cancellations in ERP systems;
*Respond to customer questions about contract status and lifecycle with clarity and speed;
*Ensure all activities align with company policies and compliance standards;
*Prepare and review reports, keeping accurate records and documentation;
*Collaborate with internal teams and external partners on contract progress;
*Improve and document processes related to contract handling and system updates;
*Support and train fellow order management team members; suggest workflow enhancements;
*Manage special billing requests, ensuring correct invoicing after approval.

Qualifications:
*Fluent in German (spoken and written), with strong English proficiency;
*Previous experience in administration or customer service roles;
*Excellent attention to detail and strong organizational skills;
*Proactive, flexible, and committed to meeting team goals and deadlines;
*Confident in using MS Office and similar tools;
*Strong communicator, able to work across teams and with clients;
*Capable of multitasking and prioritizing effectively;
*Open to learning and continuous improvement.

Our client offers:
*The working hours are from 09:00 to 18:00, with a shift from 10:00 to 19:00 for half of the month.
*The role follows a flexible work arrangement, with a hybrid model;
*Social benefits are provided as part of the compensation package;
*Additional health insurance includes coverage for comprehensive medical care, medications,
dental treatment, and medical transportation;
*Life insurance covers one full annual salary, with an annual health check-up included;
*Opportunities for both professional and personal development through training are available;
*Additional perks include a counseling service, referral bonus, Multisport card, and online
Zumba/Yoga classes.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).