Астреа Рикрутмънт ЕООД

Back-Office Care Agent with Czech, French, German, Italian, Spanish or Portuguese and English
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a giant in the field of online entertainment, specializing in customer
experience services. We are searching for attentive, motivated and results-driven individuals
for the role of Back-Office Care Agent with Czech, French, German, Italian, Spanish or
Portuguese and English - Late shifts.

Essential Duties and Responsibilities:
* Dealing with customers questions and issues via chat and email, and assisting them the
best way you can;
* Providing fast, clear solutions and guiding customers through the issue-resolving process;
* Discussing different upcoming promotions and changes with the customers and building
their trust by listening actively and empathizing with them;
* Keeping with the company’s guidelines and finishing any other tasks regarding customers
experience that are assigned to you by management;
* Expanding your knowledge of the business process and working towards reaching targets;
* Supporting others when needed and offering suggestions for improving the process where
you see fit.

* Great command of Czech, French, German, Italian, Spanish or Portuguese and English
languages both verbal and written;
* Previous experience in a customer support role will be considered an advantage, as well as
any other experience relative to online gaming or payment processing;
* Customer-oriented, with great people-skills and manners, ready to provide the best service;
* Motivated and attentive to details, able to evaluate the situation and adapt to it;
* Able to multitask, consider multiple options and make solid decisions;
* Familiar with different modes of communication and common office tools and apps.

Our client offers:
* Amazing paycheck and various bonuses;
* Strong social benefits package (transportation and lunch allowance, sports card and more);
* Additional health insurance (fully covered);
* Full time back-office job with paid days off and;
* Hybrid option (1 week from home and 1 week form the office on rotation);
* In-depth training and further skills development to progress and grow your career;
* Modern, cozy and well stocked office space with various relaxation and entertainment spaces and amazing company culture.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_BOCACFGISPE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
Изисквания към кандидата

Езикови познания:

Трудов опит:

Ние предлагаме

Вид заетост:
Пълен работен ден

Административни и офис дейности
Населено място:
Гр. София
гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3
Астреа Рикрутмънт ЕООД
Фирма/Организация Директно търсеща служители
Детайли за организацията:
Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК
Внимание: Некоректни потребители публикуват обяви на импулсни телефони започващи с 0481, 0871, 0881, 0890, 0891, 0900.

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