Sports Apparel Customer Care Representative with Italian and English – Home office

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company recognizable world-wide for their services and products in
the customer experience management field. We are searching for enthusiastic, bright and
driven team-players for the role of Sports Apparel Customer Care Representative with Italian
and English – Home office.

Essential Duties and Responsibilities:
* Supporting distributers and customers via chat or phone and handling inquiries;
* Taking calls from potential customers and offering information on wide range of products;
* Maintaining and updating knowledge on products and services offered;
* Logging notes on each case and keeping notes updated;
* Striving towards customer satisfaction by offering accurate information and timey response;
* Helping other colleagues and maintaining good work atmosphere.

Requirements:
* Fluent in Italian and English language;
* High School diploma and great PC-user and typing abilities;
* Communicative and enthusiastic, striving towards offering great service;
* Motivated and team-oriented, ready to offer help to other colleagues;
* Organized and professional;
* Available to work on shifts and is interested in sports.

Our client offers:
* Attractive salary and additional medical plan (fully-covered);
* Full-time, remote employment with standard working time;
* Initial training (2 weeks) and various development opportunities;
* Performance based bonus and paid annual leave days;
* Stimulating and friendly work atmosphere.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_CSSAFIGH)
Only the shortlisted candidates will be contacted in a timely manner.
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(Astrea Recruitment. - reg No 1809)