Remote Back office Gamer Support Agent with Turkish and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a giant on the BPO market, known for their services and products.
We are searching for open-minded, motivated and communicative people for the role of
Remote Back office Gamer Support Agent with Turkish and English.

Essential Job Duties and Responsibilities:
* Serving as the first point of contact for gamers experiencing issues;
* Providing fast support via email and in order to insure gamers are satisfied with the service;
* Preforming troubleshooting, getting to the core of the issue and offering relevant solutions;
* Up-keeping your knowledge of games, trends and common issues the gamers face;
* Supporting other team members and offering help when needed.

Requirements:
* Excellent Turkish and English language skills;
* Familiarity with gamer’s mindset, slang, common issues and drive to learn more;
* Previous experience with gaming and/or an active interest in it, as well as, forums and
communities, popular companies and gaming systems;
* Open-minded, communicative and results-oriented;
* Team-player approach to work and good work ethic.

Our client offers:
* Attractive salary, additional life and health insurance;
* Initial online training during first 2 weeks on the job;
* Various growth opportunities and performance related bonuses;
* Full-time employment and paid Holiday leave;
* Fully remote Backoffice position with working time organized in shifts.
* Friendly and dynamic, ever-changing work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_RBGSATE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)