Post Purchase Specialist with German and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company offering technical support and services. We are looking
for capable, driven and tech-savvy individuals for the role of Post Purchase Specialist with
German and English.

Essential Duties and Responsibilities:
* Managing tickets (assigning and updating them promptly) and monitoring queue to ensure
required quality services levels are met or exceeded;
* Handling assigned customer request from accepting to closing in a timely manner;
* Leasing with ease via phone, chat and/or email with the customers and paying close
attention to the request details;
* Ensuring detailed update tracking for each request by documenting communication,
troubleshooting and resolution steps and preparing data and reports when requested;
* Working closely with and supporting other team-members in order to ensure progress and
keep with company’s quality policy.

Requirements:
* Fluent in German and English, both written and spoken;
* Higer-level education is preferred;
* Familiar with and MS Office apps and computing technologies (software, hardware,
operating systems, cloud computing…) and eager to learn new technical skills and improve;
* Customer-oriented and skilled negotiator, problem-solver and driven to achieve results;
* Organized and capable multitasker able to work independently and as a part of the team;
* Has previous experience in customer service and is able to build and maintain strong work
relationships.

Our client offers:
* Competitive salary and paid annual leave;
* Standard working time and week (Mon-Fri) on Hybrid model;
* Additional health package with dental care included;
* Transportation allowance, food vouchers and various special discounts and benefits;
* Initial training (during the first month), learning and career development opportunities;
* Supportive and stimulating dynamic environment that rewards determination and cooperation.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_PPSGE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)