iGambling VIP Account Manager with Russian or Spanish and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a recognizable and established name in the online gambling field
who specializes in developing businesses, high risk investment and establishing licensed
gambling businesses across the EU - We are searching for driven, responsible and capable
team-players for the role of Gambling VIP Account Manager with Russian or Spanish and English.

Essential Duties and Responsibilities:
* Will be responsible for all users labeled as VIP with the focus on increasing their customer
lifetime value whilst decreasing churn;
* Using analytical skills and a profound understanding of customer behavior, can spot any
need amongst the VIP segment and react in a fast and efficient way;
* Monitor and analyze the VIP database on a daily basis and take appropriate actions to
ensure maximum value through their life cycle;
* Constantly reactivate players with calls, emails, SMS and chat; Up-sell potential VIP
players by keeping track of their behavior and ensuring they receive targeted offers;
* Create and oversee marketing and player management strategies for VIPs;
* Welcome potential VIPs to the website after they made their first deposits;
* Answer VIP queries and ensure a fast and for the VIPs satisfactory solution;
* Work closely with the CRM team to ensure proper segmentation of promotional and bonus
offers;
* Contact big winners and big losers on a daily basis.

Requirements:
* Experience as a VIP Account Manager or VIP Support Manager;
* Experience in a land-based or online casino environment;
* Knowledge of product verticals, Sports and Casino;
* Gaming industry knowledge: A strong understanding of the gaming industry and its trends
is essential, as well as knowledge of specific games, platforms, and technologies;
* Analytical skills: They should be able to analyze data to identify trends, assess customer
needs, and develop strategies to improve customer satisfaction;
* Communication and interpersonal skills: A VIP account manager should have excellent
communication and interpersonal skills to build and maintain relationships with high-value
clients;
* Good Excel and reporting skills;
* Proficiency in English and Bulgarian;
* Russian, Spanish, or other language is a significant advantage.

Our client offers:
* Great remuneration and additional benefits;
* Standard working time;
* Paid annual leave;
* A chance to work with a great team and learn on the job;
* Dynamic and friendly work atmosphere.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N ZM_SCLDCZM)
Only the shortlisted candidates will be contacted in a timely manner.
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(Astrea Recruitment. - reg No 1809)